Office Assistant I - Great Lakes Pain Medicine

UPMC’s Great Lakes Pain Medicine office is seeking a detail-oriented and customer-focused Office Assistant to join our team. In this vital front-office role, you’ll support patients and providers by scheduling appointments, managing records, and ensuring a smooth, welcoming experience for all visitors. Prior medical office experience is preferred, along with strong communication and organizational skills.

This full-time position will work Monday through Friday with shifts scheduled between the hours of 7:00am to 5:00pm. No holidays, evenings or weekends are required.

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.