ServiceNow Admin/Developer

Job Details:

ServiceNow Admin/Developer

Full time opening for a ServiceNow Admin/Developer. This role is on site to start and offers hybrid options after a few months. Must be local to the Philly area and a Citizen or GC holder. Position will involve the following:

• Administer, maintain, and support ServiceNow environments including Development, UAT, and Production
• Coordinate with ServiceNow on system upgrades, patches, and platform maintenance
• Configure and support core ITSM modules including:
  • Incident Management
  • Change Management
  • Problem Management
  • Service Catalog
• Manage user accounts, roles, groups, and system permissions
• Develop and maintain:
  • Workflows and Flow Designer automations
  • Forms, fields, and UI policies
  • Business rules and client scripts
• Monitor platform performance and troubleshoot technical issues
• Manage update sets and migrations between ServiceNow instances
• Maintain data integrity through imports, exports, and data cleanup activities
• Configure and maintain notifications, SLAs, and reporting dashboards
• Support integrations with enterprise tools including SCCM, SolarWinds, and Splunk
• Document configurations, processes, and governance standards
• Handle day-to-day ServiceNow support including user access requests and issue resolution
• Configure new forms, fields, and workflows based on business requirements
• Troubleshoot and resolve ServiceNow incidents in a timely manner

Qualifications

• 3–5 years of hands-on ServiceNow administration experience
• Strong understanding of ITSM processes and ITIL framework principles
• Experience with:
  • JavaScript scripting within ServiceNow
  • Flow Designer and Workflow Editor
  • CMDB administration
  • LDAP/SSO technologies including SAML and ADFS
• ServiceNow Certified System Administrator (CSA) required
• Experience with ITAM and ITOM modules preferred
• Strong troubleshooting, communication, and stakeholder management skills

Tim Campbell

Liberty Personnel Services Inc.

610-941-6300 ext 121 direct: 484-567-2089

[email protected]

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