BPI/SAP Help Desk Agent (Bilingual-English/French)

R10081960 BPI/SAP Help Desk Agent (Bilingual-English/French) (Open)

Location:

Radnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. / Chez Airgas, nous nous engageons à bâtir un lieu de travail diversifié et inclusif qui embrasse la diversité de nos employés, de nos clients, de nos patients, des parties prenantes de la communauté et des cultures à travers le monde

Airgas is Hiring for a REMOTE BPI/SAP Help Desk Agent!Airgas recrute un agent d'assistance BPI/SAP à distance !

• This position is remote and can be located in the US or Canada / Ce poste est à distance et peut être situé aux États-Unis ou au Canada.

• Base Pay: $50,000 to $70,000 USD / 69,000 to 96,000 CAD / Salaire de base : 50 000 $ à 70 000 $ USD / 69 000 $ à 96 000 $ CAD

Quentin Chavis Jr. / [email protected] / 346-459-4397

The BPI/SAP Help Desk Agent is responsible for supporting the Reg/Div, and specialty business units within the organization on SAP related processes and error resolution. The position is a remote home office position working within a live call center environment. Agents are taking live calls to help assist the end user in SAP, as well as monitoring email tickets coming into the ticketing system.

L'agent du service d'assistance BPI/SAP est chargé d'aider les unités commerciales régionales/divisions et spécialisées au sein de l'organisation pour les processus liés à SAP et la résolution des erreurs. Il s'agit d'un poste à distance, à domicile, dans un centre d'appels en direct. Les agents répondent aux appels en direct pour aider les utilisateurs finaux dans SAP, et surveillent les tickets électroniques qui arrivent dans le système de gestion des tickets.

• Staffing SAP How To Hotline French phone queue, and backup on English queues

• Work with all levels of Airgas associates within the Div/Reg and other specialty business units to help resolve questions/issues within the SAP system

• Full knowledge of the SAP Resources Drive and related training and support documentation.

• Creating and maintaining French process and training documents

• Manage tickets within the iSupport system

• Flexibility to work staggered work shift

• Dotation en personnel SAP Hotline d'assistance Téléphone en français et assistance en anglais

• Collaborer avec tous les niveaux d'employés d'Airgas au sein de la division/région et d'autres unités commerciales spécialisées afin d'aider à résoudre les questions/problèmes liés au système SAP.

• Connaissance approfondie du SAP Resources Drive et des documents de formation et d'assistance connexes.

• Création et mise à jour des documents de procédure et de formation en français.

• Gestion des tickets dans le système iSupport.

• Flexibilité pour travailler selon des horaires décalés.

________________________

Are you a MATCH?

Required Qualifications:

• High School Diploma or equivalent

• Excellent knowledge of the SAP platform

• Excellent communication skills and presentation skills

• Ability to work with associates in all levels of the company

• Well organized, able to multitask,ability to adapt quickly, and work well under pressure

• Able to work independently and with groups and teams

• Diplôme d'études secondaires ou équivalent

• Excellente connaissance de la plateforme SAP.

• Excellentes compétences en communication et en présentation.

• Capacité à travailler avec des collaborateurs à tous les niveaux de l'entreprise.

• Bon sens de l'organisation, capacité à mener plusieurs tâches de front, capacité à s'adapter rapidement et à bien travailler sous pression.

• Capacité à travailler de manière autonome et en groupe ou en équipe.

Preferred Qualifications:

• Understanding of the Airgas Operating Standards (AOS)

• Compréhension des normes opérationnelles d'Airgas (AOS)

________________________

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

_________________________

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

_________________________

California Privacy Notice