Hospitality Specialist

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

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Woodloch Pines Inc is seeking applicants for a full-time Hospitality Specialist located in Pike County, PA.

This position is funded through the Pike County Job Creation Program supported by Community Development Block Grant (CDBG) funds. As part of this program, the employer encourages applications from low- and moderate-income individuals.

Candidates will gain a global view and experience on how Woodloch runs and operates. They will work hands on in various departments, as well as shadowing and mentoring with department heads and managers.

Prerequisites of Specialist:

• • Professional, Positive Attitude, Enthusiastic, Motivated, Dedicated, Team Player, Sincere
  • Prior Hospitality Experience or Education Preferred
  • Strong Communication Skills
  • Organizational Skills
  • Desire to Listen and Learn
  • Flexibility with Scheduling (Weekend, Holidays, Nights, Days etc.)
• Department Heads will schedule Specialists and develop their own procedures for training. All programs will provide a combination of practical and administrative experiences. Training will take place in various departments, some may include: Front Desk, Dining Room Server & Social Activities

Essential Duties and Responsibilities ; other duties may be assigned.

• • Check- in/out guests
  • Answer switchboards and transfer to appropriate departments
  • Maintain lobby area and coffee station
  • Conduct Site Tours (includes resort, groups, events and weddings)
  • Perform all required activities following specific guidelines and with enthusiasm
  • Explain & operate all indoor & outdoor amenities
  • Responsible for the happiness and welfare of the guests while they are on the resort property
  • Coordinate with the other departments to ensure guest satisfaction
  • Provide exceptional customer service and represent Woodloch’s signature hospitality
  • Must be able to work independently and as part of a team

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED, hospitality and/or customer service experience a plus, but not required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to respond to common inquiries or complaints from management, clients, customers or the public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusion. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certifications, Licenses, Registrations

This position does not require any certifications, licenses or registration to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to fingers, handle or feel, reach with hands and arms, and talk or hear. The employee must, at time, be able to sit, climb, balance, stoop, kneel, crouch or crawl. This position requires that the employee be able to lift or exert force on a regular basis up to 0 pounds and occasionally lift or exert force up to 25 pounds.

It is helpful if the employee meets the following vision requirements; close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more) color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships) and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus.)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working at this job, the employee encounters a loud noise level.

Compensation $19.25 per hour

Culture:

• o Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
• o We promote teamwork and cooperation
• o We celebrate our staff with appreciation/holiday parties
• o Career development and advancement

Benefits:

• o Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
• o Company-paid Life insurance for Full-Time employees
• o Short Term Disabilities plans, Life and Pet insurance
• o 401k with employer match
• o 529 College Savings Plan
• o Generous Paid Time Off package, Paid Sick & Paid FMLA
• o Flexible & Dependent Care Saving Account (FSA)
• o Complimentary birthday dollars
• o Employee Crisis Fund/ Benevolent Fund
• o Complimentary Day Passes
• o Free use of many facilities, sports complex discounts, golf discounts, wellness programs
• o Dozens of local employee retail discounts

**Full benefit details will be disclosed during new employee orientation**

Interested applicants should apply through PA CareerLink Pike County or contact: Woodloch Pines Recruiting at [email protected] or 570-685-8462