Loan Operations Specialist

: Solutions Specialist Brentwood Bank is an innovative, customer-focused community bank with one mission; to provide our customers and communities with excellent service. Everything we do and every decision we make is done to support that goal. We are looking for exceptional people with a positive attitude, willingness to help our Bank continue to be successful, and be part of a great team. We are recruiting a Solutions Specialist for our Corporate office located in Bethel Park, PA. Summary of Basic Function: This position performs a number of functions relating to the maintenance of the bank's Commercial, Residential, Construction, Home Equity and Consumer loan portfolio, including booking new loans to the system, processing payments and balancing loan accounts, problem solving, tracking exception items, and following up on trailing documents for a completed file accurately and in strict compliance with all federal and state regulations. In addition, the position requires complex problem solving, root cause analysis, risk identification, process improvement, leading change, and driving for results. Essential Duties and Responsibilities:

• Timely and accurately books new loan data onto the Bank's core processing system through review and interpretation of legal documents such as loan agreements, guarantees and promissory notes.
• Utilizes knowledge of bankruptcy, forbearance, loan performance to process renewals and modifications.
• Reviews booked loans for accuracy within established SLA's.
• Familiarity with standard and complex loan documentation as it relates to both Residential and Commercial Real Estate, and Commercial C&I
• Working knowledge of residential real estate mortgage compliance regulsations, including: TRID, RESPA, HMDA, FDPA, FCRA, and assorted CFPB guidelines as they relate to residential lending.
• Accurately and independently post current, delinquent, exception, and payoff loan payments in accordance with Bank procedures
• Ensures that all requisite loan documentation is retained in the bank's digital document storage system.
• Reviews collateral documentation and files appropriate liens with county, DMV, UCC
• Maintains system for the tracking, disbursing, and administrating of tax, homeowners' insurance and flood insurance escrow on real estate related loans; processes payments to vendors/agencies and facilitates annual escrow analysis.
• Processes customer information changes, file maintenance and correspondence efficiently and in accordance with bank policy
• Accurately and efficiently responds to requests for payoffs, balances, transaction inquiries, complaint resolution, etc.
• Reviews maturing and closed loans for correct amortization and collection of any remaining fees and charges.
• Files necessary satisfactions and releases.
• Collaborates tactfully with all internal and external service partners in accordance with the Banks core values.
• Represents and promotes a favorable image and upholds the reputation of the Bank through involvement in community activities.
• Additional tasks and responsibilities may be assigned based on business need.

Knowledge, Skills, Abilities and Requirements:

• High school diploma or equivalent.
• Two years minimum banking experience required, with preference given to those with residential and commercial loan experience.
• Fluency in advanced Microsoft Office
• Disrupter of status quo
• Ability to organize and adapt workflows and prioritize tasks on a daily basis.
• Identify and suggest areas for process improvement and automation.
• Analytical skills and strict attention to detail and accuracy is required.
• Ability to research and resolve complex problems.
• Adaptability required as daily work changes frequently.
• Skillfully drives changes.
• Career motivated
• Customer view of co-workers and service partners
• Aptitude to identify and mitigate risk.
• Completes controls on a daily basis.
• Demonstrated superior customer service skills.
• Self-directed; Ability to work autonomously and prioritize work and to meet deadlines.
• Job may require working evenings and Saturdays. Job may require local travel between branches or offsite travel for training.

Physical Demands and Work Environment:

• This is a remote flexible role, and it is expected there will be both remote and office work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Work may be performed in an office environment with normal noise levels.
• Involves prolonged sitting and computer usage.
• The position is headquartered in Pittsburgh, Pennsylvania, and incumbent will need to live within a commutable distance.

Benefits At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families. Our People and Culture Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people to contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help us continue to evolve and drive superior services. Professional Development From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Brentwood Bank is an EOE AA Vet/Disability Employer