Production Equipment Technician

About Us

Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies , Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We power gift card programs for national merchants like KFC . Our flagship consumer brand, PerfectGift.com , enables customers to create customized gift cards.

We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. Learn more about our company culture, core values, and industry recognition on our career page (

Role Summary

The Production Equipment Technician plays a critical role in keeping our gift card manufacturing and fulfillment operations running smoothly and efficiently. In this hands-on position, you will maintain and support card issuance and printing equipment, including systems such as the Datacard® MX6100™, by performing routine maintenance, inspections, and basic repairs, and by troubleshooting common mechanical and print quality issues. You will work closely with a collaborative production team in a secure environment and contribute directly to reliable daily operations and on time fulfillment.

This is a 5-day onsite role based in Green Tree in the Pittsburgh, Pennsylvania area.

Responsibilities

• Perform routine maintenance, inspections, and basic repairs on production equipment and card issuance printers.
• Troubleshoot common mechanical, electrical, and print quality issues, escalating complex problems as needed.
• When equipment maintenance demands are low, support production operations by assisting with standard equipment operation and fulfillment tasks.
• Document maintenance activities, repairs, and parts usage, and comply with safety, quality, and security requirements in a secure production environment.
• Stay up to date on assigned equipment, maintenance procedures, and related technologies.

Impact Statement

For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days. :

• Complete 100 percent of scheduled preventive maintenance tasks on assigned equipment on time and in accordance with documented procedures.
• Independently resolve 70 percent of routine equipment issues, with remaining issues escalated appropriately to vendors or senior resources.
• Restore equipment to operational status within 2 hours for common issues during production hours, while maintaining 100 percent timely maintenance documentation.

Qualifications

• 1 to 5 years of hands-on experience repairing and maintaining card printing, card issuance, or similar electromechanical printing equipment. Experience with Datacard® MX series equipment or similar card printing systems is preferred.
• Ability to diagnose common mechanical, electrical, and print quality issues and perform routine and preventive maintenance.
• Comfortable working in a production environment that involves standing, lifting, and hands on equipment work.
• Demonstrated alignment with Wolfe's core values of Teamwork, Drive, Integrity, Excellence, and Caring.

Compensations and Benefits

Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:

• Restricted Stock Units (RSUs)
• Profit Share
  
• Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k)
• Employee recognition program
• Charitable Donation to a charity of your choice yearly
• Employee Referral Bonus
• Tuition Reimbursement
• Internal Training and Information sessions
• Family Picnic, Holiday Party, and other outings
• Internal Culture Club

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Wolfe is an Equal Opportunity Employer.

Wolfe does not sponsor employment visas.