Front Desk Coordinator

Job Description

Job Description

Job Purpose Summary: Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Responsibilities Include:
-Greet clients and set a positive office atmosphere
-Answer phones at high call volume and direct to appropriate party
-Operate Office Equipment
-Receive and sort mail
-Perform Inventory and Order Supplies
-Facility Scheduling and appointment confirmations
-Verification of Benefits for existing Clients
-Manage Appointments {Checking clients in and out)
-Assessing Missed Appointment Fees
-Assure all intake paperwork is complete and saved to chart
-Collect IDs and Insurance
-Upload records and client documentation
-Execute Medical Record Requests
-Collecting Copays
-Verification of Eligibility
-Process Insurance Claims
-Upload EOBs
-Complete Prior Authorizations
-Facilitate ADHD Screening
-Clinical/Medical Support
-Communicate and facilitate appointment and schedule changes
-Send TH appointment links
-Send correspondence and assignments on behalf of clinicians
-Receive assignments and upload to chart
-Field medical calls and direct to appropriate department
-Field billing calls and direct to appropriate department/staff
-Schedule Psychiatric F/U and ADD Screening
-Track all D/C and R/0 and execute patient letters.
-Assist with med refill coordination
-Complete medication prior authorizations
-Triage and coordinate medication processing with pharmacies
-Initiate and follow up on lab orders through LabCorp and Quest
-Request ROls, track and execute
-Patient de-escalation and crisis management

Job Type: Full-Time, Non-Exempt

Required education: High school diploma or equivalent, Associate's Degree preferred

Required experience: Successful work experience in a front office setting or in another clerical position, Strong working knowledge of office procedures and basic accounting principles, Ability to effectively use and maintain office equipment, Solid knowledge of Microsoft Office, Outstanding communication skills, Great organizational and multitasking abilities.

Proper Knowledge and Skills:
Core Competencies
-Proper English and grammar, usage and spelling
-Software application related to the field
-General offices principles and practices
-Basic computer knowledge including email etiquette
-Professional phone and customer service demeanor

Physical requirements:
-Must be able to lift 20-50 lbs.
-Occasional to frequent walking, sitting, standing, driving
-Close eye work (computers, typing, reading, writing)

Environmental Factors:
-Communicable diseases
-Floor Surfaces
-Hot/cold temperatures
-Lighting
-Environmental conditions may vary

Required licenses or certifications:
-Current CPR Certification
-Narcan Certified