Patient Support Associate- Front Office

Job Description

Job Description

Description:

Location: Scranton, PA

About Us: The Aaron Center has been a premier provider of outpatient mental health services in the Scranton area since 1997. Our established and stable organization is deeply rooted in the local community, delivering compassionate and professional care.

Position Overview: We are seeking a dedicated full-time Patient Support Associate to serve as a liaison for potential and current patients. This role involves addressing compliance issues, resolving patient concerns, and ensuring chart compliance according to guidelines.

Key Responsibilities:

• Greet and assist patients upon arrival, gathering necessary information for services.
• Make reminder calls for upcoming appointments and notify patients of co-pay requirements.
• Collect co-pays and payments for both in-person and virtual appointments.
• Scan insurance cards and photo IDs into patient charts.
• Reconcile daily finances and complete the “cash bag” at the end of the business day.
• Check voicemail and return calls before the end of the day.
• Monitor and forward emails to appropriate personnel or upload information to patient charts.
• Secure the building at the end of the day
• Answer incoming calls and gather vital patient information, documenting appropriately.
• Review and present intake information.
• Verify patient demographics.
• Identify patient needs and provide support or referrals if necessary.
• Ensure encounter forms and consents are signed at check-in.
• File documents to patient charts and route non-billable items appropriately.
• Prepare Coordination of Care (COC) request letters.
• Document non-billable patient contact and declines of COC.
• Collaborate with therapists to re-engage patients.

Qualifications:

• GED or High School Diploma
• Reliable
• Non-judgmental attitude with the ability to listen, empathize, and accept others.
• Excellent telephone and communication skills.
• Ability to work independently and cooperatively with patients, co-workers, and supervisors.
• Adherence to ethical standards.
• Maintain confidentiality and professionalism at all times.
• Proficiency in English.
• Computer skills for electronic scheduling, billing, and future software use.

Pay Range:$14.00-$16.50 per hour

The Aaron Center, Hamidian Training Institute, and Pediatric and Adult Therapy Services is an Equal Opportunity Employer. All employees, independent contractors, vendors/business associates and applicants for employment are protected by federal laws, state and local laws designed to protect employees, independent contractors, vendors/business associates and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

The Aaron Center, Hamidian Training Institute, and Pediatric and Adult Therapy Services screens and interviews candidates in person at our Scranton, PA location, and communicates with candidates from a verified email address associated with the Aaron Center and/or via a verified video chat platform. We will never ask for personal information or issue a job offer via phone only or chat feature. If you have questions about the authenticity of this job posting, contact Human Resources at 570 489 5561 x.1211.