Quality Assurance Manager

Job Description

The Quality Assurance Manager is responsible for overseeing QA testing and control validation to ensure compliance with investor and regulatory requirements, identify emerging risks, and strengthen operational governance.

Essential Functions

• Quality Testing Oversight – Lead QA testing of operational processes and system controls to ensure compliance with FNMA, FHLMC, GNMA, FHA, VA, CFPB, and internal policy requirements.
• Root Cause and Remediation Tracking – Partner with Operations and Issue Management to identify, document, and monitor remediation of QA findings and systemic issues.
• Policy and Procedure Alignment – Validate that operational manuals and P&Ps reflect current regulatory and investor requirements.
• Cross-Functional Collaboration – Work with Compliance, Risk, and Audit to align QA testing with enterprise risk themes and control testing.
• Training Feedback Loop – Provide QA-driven feedback to improve training materials and operational performance.
• QA Automation and System Enhancements – Enhance QA automation through Libretto rule development and other technology-based controls to improve testing efficiency and consistency.
• Change Management Testing – Update QA test scripts and coverage for new or revised processes, systems, and regulatory changes introduced through the Change Management process.

Competencies/Skills

• Regulatory and Investor Knowledge – Strong understanding of FNMA, FHLMC, GNMA, FHA, and CFPB servicing requirements.
• Risk and Control Mindset – Ability to link QA testing methodology to broader operational, compliance, and reputational risks.
• Analytical Reporting – Proficiency in Excel, Power BI, or similar tools for analyzing QA data and trends.
• Process Documentation – Skilled in reviewing and updating standard operating procedures to ensure compliance and consistency.
• Issue Management Collaboration – Experience coordinating QA findings with enterprise risk and issue tracking frameworks.
• Change Management – Ability to evaluate process changes and system releases for QA and control impact.
• Coaching and Development – Builds team capability through regular feedback, coaching, and skill development.
• Accountability – Sets clear expectations and holds team members responsible for quality, timeliness, and accuracy.
• Motivational Leadership – Inspires team engagement and commitment to continuous improvement and service excellence.
• Delegation – Effectively assigns work according to team strengths and monitors progress without micromanaging.
• Decision Making – Exercises sound judgment in balancing risk, compliance, and operational priorities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopies, filing and fax machines.

Position Type and Expected Hours of Work

This is a full-time, Monday – Friday position with additional time as needed.

Education and Experience

1. Minimum High School Diploma
2. At least two years’ experience in Quality Assurance / Control preferred.
3. Mortgage Servicing or Financial Services experience preferred.
4. Experience with QA automation tools or rule development (e.g., Libretto) and data analysis techniques to support process improvement.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.