Service Advisor
- Ensure high levels of customer satisfaction through excellent service and communication
- Assess customers’ needs and aid in understanding why and how repairs are being completed
- Promptly welcome customers to the store and answer their inquiries
- Follow and achieve department’s goals on a monthly basis
- Maintain a clean service desk and overall shop cleanliness
- Remain knowledgeable on repair protocols for all manufacturers Cycle Max carries. This includes motorcycles, ATVs and UTVs from Honda, Kawasaki, Polaris, Suzuki and Yamaha
- Process POS (point of sale) purchases
- Cross sell products and recommend additional work that customers may not have realized should be done
- Team mentality and ability to work with co-workers including the sales department in order to promptly assemble new units, repair any damaged units, assess trade vehicles and apply dealer added options to current sales vehicles
- Suggest ways to improve the service department for overall efficiency and profit
- Cashier Repair Orders and transcribe technician’s notes to a customer friendly receipt for customer to better understand work performed
- Proven work experience as a Service Advisor, Service Technician or similar role
- Basic understanding of customer service practices
- Proficiency in English
- Basic Math skills
- Computer and note taking skill required
- Hands-on experience with POS transactions
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible hours. Saturdays are required. Cycle Max closes when the last customer leaves the building
- High school degree, technical school/college degree preferred
- Ability to lift 50+ lbs. is required
- Commission pay on top of agreed hourly rate
- Employee discounts on vehicles and parts
- Paid vacation, 401K matching and insurance benefits including health, dental and vision.
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Recommended Jobs
Technical Sales Team Leader
As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is…
Agentic AI Engineer
Position Title: Agentic AI Engineer Position Location - Pittsburgh, PA ; Dallas, TX ; Cleveland, OH Duration – Direct Hire Employment Type – No C2C or third party vendo…
Managing Director IT Infastructure
This role provides leadership and oversight to the IT infrastructure teams and is responsible for defining vision, formulating strategies, creating road maps and implementing processes to ensure th…
Caseworker or Social Worker ( BSW or MSW ) - Union
Job Summary The Caseworker works in collaboration with the team and assists in the coordination of care for mental health, behavioral and social needs. Facilitates communication between patients, fami…
Bakery Production Team Member (Food Preparation) - Full Time
Performs all functions relating to preparation, counter service, and stocking of product. Decorates and finishes cakes and pies. All Whole Foods Market Retail jobs require ensuring a positive compa…
Fabrication Team Lead (2nd Shift)
Job Description Job Description Description: 2nd Shift Fabrication Team Lead (Climate Controlled Environment) Shift Differential = $0.75 2:00 PM - 10:00 PM - Monday - Friday Must be able t…
EI Special Instructor/Early Education Teacher
Job Description Job Description Who we’re looking for: A highly motivated Early Intervention (EI) Special Instructor to work directly with toddlers and their families in our birth to 3-year old…
Sales & Design Consultant
Sales & Design Consultant Parkesburg, PA Bring creativity, relationship-building, and thoughtful design together to create customized play experiences, helping customers confidently invest in h…
Sous Chef
Saloon Restaurant seeking a Sous Chef/Cook with experience at Italian Steakhouse. Must be available nights/ weekends.
Pharmacy Tech
Position Title: Pharmacy Clerk Shift: 2nd Shift Hours are M - F, 3 PM - 11:30 PM Work Location: On-site in facility located in Wilkes-Barre, PA (In-person interview may be required) Pay Ran…