Financial Assistance Coach
- Perform verifications, needs analysis, eligibility confirmation, and financial aid awards in accordance with federal, state, and institutional policies. Determine if students qualify for an unusual/mitigating circumstance; exercise professional judgment by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.
- Conduct regular proactive outreach efforts to impact recruitment and retention and participate in student recruitment and retention activities including attending orientation, information sessions, and other events to advise prospective students and their families.
- Answer questions and requests from students, parents/guardians, in person, virtually, by phone, or in writing regarding financial aid programs and eligibility.
- Assist in the preparation of and presents information regarding federal financial aid, scholarships, employment, and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions.
- Act as Tier 2 support for frontline escalations of financial aid issues.
- Process Title IV verifications
- Contact students and lenders, employers, donors, guarantee agencies and/or staff to resolve issues.
- Performs related duties as assigned.
- Bachelor's degree required
- 3 years or more of experience in financial aid student counseling (preferred).
- Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements, and supporting regulations.
- Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements, and adherence to the highest professional and ethical standards to maintain data confidentiality and integrity.
- Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
- Demonstrated knowledge of how the Expected Family Contribution (EFC) calculation works and how the EFC impacts the awarding of Title IV funds.
- Cultural awareness and competency demonstrated by working with and/or understanding of individuals of diverse identities such as socioeconomic level, sexual orientation, race, ethnicity, and veterans including those with different levels of academic preparation, varying physical and learning abilities.
- Excellent presentation skills.
- Ability to think critically and problem solve
- Evidence of effective written and verbal communication skills
- Demonstrated knowledge of the principles of customer service
- Ability to prioritize workload
- Experience with Ellucian Colleague or Banner preferred
- Experience with federal and state operating systems preferred
- Ability to work within a team-oriented setting
- Understanding of Community College philosophy, practice, and populations.
- Must be in good standing with Title IV loans.
Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at [email protected] .
All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at [email protected] or 215-619-7383.
Recommended Jobs
Heavy Equipment Operator/Excavation Laborer
Job Description Job Description Berg Construction is accepting applications for experienced Heavy Equipment Operators for projects in the Chester County area. Berg is an excavation / site work…
Shift Supervisor
Why work for us? - At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encour…
Residential Maintenance Technician / Handyman
Job Description Job Description Who we are: TBO Property Management LLC is a small business local to the Pottstown area. We manage and maintain 8 single family residences in the Stowe, Pottsto…
(2026-2027) Middle & High School Science & Math Teacher, St. Francis Classical Catholic Academy
JOB ANNOUNCEMENT MiddleHigh School Science and Mathematics Teacher Saint Francis Classical Catholic Academy in Bally, Pennsylvania (SFCCA), a new independent school in its second year of operat…
Manufacturing Engineer
Quintech Electronics & Communications, Inc. is seeking a Manufacturing Engineer whose primary duties will be to support and improve manufacturing processes for existing and new products, ensuring ef…
Gymnastics Coach The Little Gym of Hatfield
Job Description Job Description Benefits: Free uniforms Opportunity for advancement Training & development Lifes too short to not work someplace awesome! If you love kids, enjoy movin…
Facilities Management Performance Specialist
Job Title Facilities Management Performance Specialist Job Description Summary Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering,…
Electrician/Maintenance Mechanic
Achieve. Create. Collaborate. Organize. Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a cult…
Sales and Service Leader
Sephora seeks a Sales and Service Leader in Philadelphia to drive store success by leading a team, enhancing client experiences, and achieving sales goals. This full-time role requires leadership expe…
Associate Veterinarian
Associate Veterinarian Job Listing Dr. Sam's Veterinary House Calls 3115 W. Emaus Ave. Allentown, PA 18103 Join us as an Associate Veterinarian at Dr. Sam’s Veterinary House Calls! You will…