Customer Support Associate

Job Title: Customer Support AssociateJob Description

The Customer Support Associate, also known as the Supply Chain Associate, represents our organization in all matters related to order fulfillment. This role plays a key part in maintaining customer relationships through responsiveness, problem-solving, and collaboration.

Responsibilities

• Perform contract review for delivery schedules received in compliance with established procedures.

• Process delivery schedules accurately, including EDI transmissions and manual schedule entry.

• Revise existing delivery schedules using standard work and company policies.

• Address and resolve contract review issues, including revision changes, drop-ins, drop-outs, and orders below MOQ requirements.

• Initiate Change Requests related to product revision changes identified during order processing.

• Initiate re-quotation requests for current production parts in accordance with established procedures and timelines.

• Serve as the frontline internal contact for customer order fulfillment issues.

• Respond promptly to customer inquiries via phone, email, and other communication channels.

• Provide timely updates to customers regarding lead time changes, requested information, and order-related concerns.

• Escalate customer issues through appropriate internal functional resources when necessary.

• Coordinate responses and actions required from other departments to support customer needs.

• Participate in Customer Action Teams focused on improving order fulfillment processes.

• Work collaboratively with internal departments to resolve customer concerns and ensure delivery performance.

• Execute assigned tasks related to obsolete tooling and job discontinuance procedures.

Essential Skills

• Proficient with ERP systems and Microsoft Office.

• Customer support experience with 3+ years of relevant experience.

• Experience with customer communication.

• Excellent written and verbal communication skills.

• Ability to work cross-functionally in a fast-paced manufacturing environment.

• Problem-solving and customer relationship management abilities.

Additional Skills & Qualifications

• Planning or procurement experience is a plus.

• Metals industry experience is a plus, particularly in planning and scheduling.

Work Environment

The work schedule is Monday through Friday, with shifts from 7:00am - 4:00pm or 8:00am - 5:00pm. The work environment emphasizes respect, integrity, humility, drive, teamwork, and innovation. Employees are expected to value differences, respect others' time, and assume positive intent. Integrity is crucial, with an emphasis on matching actions to intent and doing the right thing. Collaboration is key, and the team supports each other in achieving results. Safety is a priority, supporting a Goal Zero safety culture.

Job Type & Location

This is a Contract to Hire position based out of York, PA.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in York,PA.

Application Deadline

This position is anticipated to close on May 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.