Collections and Customer Care Specialist

In this Collections role, you will work with our business clients to review account billing, answer invoicing questions, and update payment information. Unlike traditional collection roles, we do not have stressful sales quotas, high-pressure collection targets, or commission-driven metrics. Your income is stable and guaranteed from day one. We focus on customer service, steady problem-solving, and helping our clients keep their accounts running smoothly.

This is an ideal role for individuals looking to transition out of retail, hospitality, or food service into a stable corporate environment where precision matters.

The regular work shift is Monday - Friday, 10-6:30 ET. Flat base pay of $19.55/hour ($40,664/year).

Primary Responsibilities

Answer inbound requests and make outbound calls via a dialer to existing business clients regarding their digital marketing accounts.

Review billing statements with both internal and external clients to resolve discrepancies and clarify invoice details.

Maintain extreme precision: Carefully review accounts, input data flawlessly in excel, and double-check payment entries to ensure 100% accuracy.

Process standard payments, update credit cards on file, and set up routine payment arrangements.

Maintain accurate, professional notes in our customer database

Compose professional email communications to internal teams and external clients, ensuring clarity, tone, and attention to detail.

Why Hibu:

Hybrid Flexibility: Save gas, toll money, and commuting time! Work 3 days from the comfort of your home and collaborate on-site just 2 days a week

Beat the Traffic: Our 10:00 AM start time lets you completely skip the stressful morning rush hour, gives you your mornings back, and ensures you never work a weekend or late-night holiday shift.

Fully Paid Training: We provide structured classroom and one-on-one training. We will teach you our systems, scripts, and workflows step-by-step—no previous financial or collection experience required.

Career Longevity : Build your future with an established, stable organization that offers clear pathways for company‑wide advancement, continuous professional development, and meaningful opportunities to grow your career across multiple teams and functions.

Experience and Qualifications

High School Degree or Equivalent

1-2 Years of customer service experience (Retail cashiers, restaurant servers, hotel front desk staff, and call center agents are highly encouraged to apply!)

Basic computer literacy, including MS Word and Excel and the ability to type while talking and navigate multiple browser tabs.

Keen Attention to Detail

Professional Written and Verbal Communication

Mindset: A calm, patient, and professional approach to helping customers solve problems.

Reliability: Excellent attendance, punctuality, and a desire for a consistent Monday–Friday routine.

IND10

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address [email protected] : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability