Microsoft 365 (M365) Enterprise Support Engineer - (100% Remote)

Position Description & Qualifications

Serco Inc. is seeking a motivated Microsoft 365 (M365) Enterprise Support Engineer to join our IT support team - ( 100% remote ). The ideal candidate will assist in managing and troubleshooting M365 services, particularly SharePoint Online (SPO) and Power Platform, and provide end-user support for collaboration tools within the Microsoft ecosystem.

The role will entail liaising with Microsoft, other technical teams and or 3rd Parties to address business needs. They will report into the Global M365 Tenant Services manager for governance and support.??Upon securing this role, the engineer will join a dynamic team to help lead the design, implementation, and support of M365 services and other collaborative tools on?a large enterprise scale.

This position is contingent upon your ability to obtain/maintain a DoD Secret security clearance

In this role you will:

• Provide second-line support for M365 applications, including Exchange, SharePoint, OneDrive for Business, Teams and M365 Groups.

• Assist in the administration and troubleshooting of SPO, including site collections, permissions, and workflows.

• Support users with document management, libraries, and SharePoint-based collaboration tools.

• Work with senior engineers to implement changes, migrations, and enhancements in SharePoint and other M365 services.

• Respond to and resolve M365-related technical issues via tickets, email, and phone.

• Assist with user account management in Microsoft Entra ID (formerly Azure AD) and M365 Admin Center.

• Works with partners/3rd parties and engineering teams to document how the technology is designed and deployed for the service, constantly working with internal and external teams to improve technical configurations and keep them up to date.

• Provide basic training and guidance to users on SharePoint and M365 tools.

• Stay updated with M365 updates and features to support continuous improvement.

To be successful in this role, you will have:

• US Citizenship

• Ability to obtain/maintain DoD Secret security clearance

• At least 3 years of progressive IT experience with at least 2years of Systems Administrationsupporting anM365environment with a strong understanding of how the M365 applications and services interact with each other. Basic understanding of SharePoint Online structure, permissions, lists, and libraries.

• At least 2 years of experience in Power Platform Admin Center, Power Automate, PowerApps, Fabric and scripting (PowerShell) for M365.

• Have?broad knowledge of M365 Commercial and US Government IT technologies such as, but not limited to, M365 Apps, M365 licenses, Active Directory, Azure (as it relates to M365), Email, Unified Communications, Networking, Windows Server,?Mobile device support-Intune, Security.

• Knowledge of troubleshooting M365 applications and connectivity issues.

• Experience with Microsoft Entra ID and user management is a plus.

• Strong problem-solving and communication skills.

• Ability to work independently and collaborate with a team.

• A willingness to learn and grow in a fast-paced IT environment.

• Experience managing service tickets to maintain SLAs and improve customer satisfaction.

• Demonstrated skills?in writing technical documentation of the environment at an enterprise scale.?

• Ability to travel up to 10%

Additional desired experience and skills:

• Microsoft 365 Fundamentals (MS-900) or SharePoint-related certifications (a plus).

If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .