Client Services Coordinator

Job Description

Job Description

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 7 YEARS IN A ROW ! Senior Helpers culture is based on strong core values, recognition of achievements, and respect!

We are actively looking for a full time Client Services Coordinator , based in our Cleona office to support our clients in Lebanon, Dauphin and surrounding counties.

Primary Responsibilities

• Responsible for Day 1 Intros of Caregivers to Clients in their homes
• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
• Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
• Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
• Updates and Maintains Client Records for all Client Services related activities
• When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
• Works with the Care Manager on any client satisfaction issues through remediation
• Perform on-call duties as assigned by the Care Manager
• Other duties as assigned.

Qualifications

• College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client’s homes as needed within the territory (Lebanon and Dauphin counties, and West Berks and West Schuykill counties).
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Benefits:

• Starting Salary of $45,000
• Bi-weekly performance based bonus (potential of up to $3,250 per year on top of salary!)
• Commission potential
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
• 2 weeks paid vacation + 8 paid company holidays
• On-Call Pay