Client Service Associate (National Accounts)

CentiMark Corporation is seeking a highly motivated, fast-paced, and results-driven, full-time National Account Client Service Associate to join our National Accounts Customer Service team. In this pivotal role, you will serve as the primary liaison for one of our largest national service accounts, managing a commercial roofing service portfolio exceeding $3 million annually.

This role is paying $50k - $60k, plus premier benefits!

The ideal candidate possesses commercial roofing knowledge, exceptional sales acumen, and a proactive "pick up the phone" mentality. You will be responsible for breaking down, delivering, and selling service quotes directly to the customer, while seamlessly driving business forward within our RAMP (Roof Asset Management Program) framework. This role requires excellent internal collaboration, working closely with our Service Directors, Service Managers, and SSRs to ensure rapid, top-tier service execution.

Key Responsibilities:

• Portfolio Management: Manage and grow over $3 million+ in annual roofing service business for a premier national account, ensuring exceptional customer satisfaction, customer retention and rapid issue resolution
• Quote Generation & Sales: Expertly build, break down, and deliver detailed service quotes. Pitch and sell these quotes directly to the customer, translating technical roofing needs into clear business value
• RAMP Program Execution: Champion and utilize the RAMP (Roof Asset Management Program) platform to manage assets, track service life cycles, and strategically advise the client on preventative maintenance and capital expenditure
• Cross-Functional Leadership: Act as the central hub of communication between the customer and internal teams. Partner daily with Service Directors, Service Managers, and SSRs to ensure smooth operational delivery and fast project turnarounds
• Proactive Communication: Maintain a high-energy, proactive approach to account management. Consistently "pick up the phone" to keep business moving swiftly, preempt client needs, and resolve internal bottlenecks
• Business Development: Leverage your roofing expertise and high motivation to identify opportunities for account growth, upselling services, and expanding CentiMark’s footprint within the client's portfolio

Qualifications & Requirements:

• Industry Expertise: Knowledge of commercial roofing systems, maintenance, and repair protocols a plus
• Sales & Quoting Experience: Demonstrated ability to accurately break down complex pricing, deliver quotes, and assist with the close sales directly with B2B customers
• Drive & Motivation: A highly motivated, self-starting attitude with a strong desire to grow professionally and scale the business
• Communication Skills: Exceptional verbal and written communication skills. Must thrive in a fast-paced environment where quick phone calls and rapid problem-solving are standard
• Collaborative Spirit: A proven track record of working effectively with internal operations teams (Service Directors, Managers, etc.) to advocate for the customer while respecting operational capacities
• System Proficiency: Ability to quickly adapt to and master internal software programs, specifically 3rd party portals, SAP and Salesforce

Premier Benefits:

• 2 Health Insurance Plans:
  • No Cost “Core Plan” – No Cost Medical & Dental
  • “Buy Up Plan” – Features a lower deductible for Medical
• Vision Plan
• Employer Paid Life & AD&D Insurance
• Traditional 401K with Company Match
• Roth IRA with Company Match
• Paid Holidays and Vacation
• Employer Provided Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)
• Referral Bonuses
• Dayshift Hours
• Growth Opportunities
• Relocation Assistance possible for the right candidate

Why Join CentiMark?
This role is designed for a dynamic professional who wants to make a tangible impact on one of
our most critical national accounts. If you have a passion for roofing, a talent for growing
accounts, and the drive to keep high-volume service business moving at a rapid pace, we want
to talk to you.

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
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