IT System Administrator

Job Description

Job Description

Description:

JOB SUMMARY

The IT System Administrator for Alloy Surfaces Company, Inc. (ASC) is responsible for hands-on technical support for end users, systems, and escalated issues for both onsite and remote users. This role combines hands-on Tier 2/3 helpdesk support with system administrator responsibilities for supporting endpoints, basic networking, and infrastructure. The role requires a self-starter who can delivering high-quality onsite support, resolve complex issues in a timely manner, and coordinate with a Managed IT Services Partner to ensure seamless IT operations. Additionally, the role will serve as the internal technical resource for situations requiring organizational familiarity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide in person support for walk ups, onsite troubleshooting, and user assistance needs
• Action escalated tickets requiring hands-on intervention or deeper organizational context
• Support device lifecycle tasks such as imaging, hardware setup, workstation refreshes, and physical inventory
• Deploy and support onsite desk equipment and shared resources
• Resolve software, configuration, and access issues
• Perform hardware diagnostics, repairs, replacements, and coordinate warranty/vendor service when needed
• Support networking components including switch port checks, Wi-Fi troubleshooting, and physical connectivity issues
• Support cybersecurity initiatives, vulnerability remediation, and security awareness efforts
• Assist with IT projects requiring onsite presence, technical validation, or coordination with third party providers
• Contribute to and maintain clear up-to-date IT documentation
• Utilize PowerShell for automation of tasks
• Support new hire onboarding by deploying IT equipment, configuring user accounts and system access, and providing technical support during onboarding
• Maintain IT asset inventory, software licensing, and related documentation, ensuring compliance with company policies and established IT procedures

OTHER JOB FUNCTIONS

• Ensure compliance with all company policies and procedures, including but not limited to the Code of Conduct, U.S. Code of Ethics and Business Conduct, and the Chemring Operational Framework
• Promote a high standard of ethical behavior and adherence to the Group’s core values, and to promote a culture of honesty and integrity across ASC
• Comply with government and corporate laws, rules, regulations, policies, and procedures
• Special projects and additional duties as assigned

SUPERVISORY RESPONSIBILITY

• N/A

EDUCATION/CERTIFICATION

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Security+, or Microsoft 365 Fundamentals (MS-900) certifications preferred

EXPERIENCE

• Minimum of five years of experience as a Helpdesk Tier 2/3, System Administrator, or similar IT role

ADDITIONAL SKILLS AND QUALIFICATIONS

• Must be eligible to obtain and/or maintain a U.S. Government Security Clearance commensurate with the level of facility clearance
• Effective listening, and communication (verbal and written) skills
• Strong customer service skills with the ability to communicate technical information to non-technical users
• Ability to work independently and prioritize work effectively
• Strong time management and problem-solving skills
• Organized, detail-oriented, and capable of managing multiple priorities
• Ability to follow established procedures while contributing to ongoing process improvements
• Occasional after-hours support may be required depending on organizational needs
• Proficiency with Microsoft Office products
• Experience with Intune Autopilot preferred
• Familiarity with cybersecurity principles such as least privilege, separation of duties, multi-factor authentication (MFA), and attack surface reduction
• Familiarity with information technology or cybersecurity frameworks and regulations

PHYSICAL AND OTHER REQUIREMENTS

Lifting, carrying, pushing, pulling or otherwise moving objects weighing up to 50 pounds occasionally and/or a negligible amount of weight frequently. Involves sitting most of the time but may involve walking or standing for brief periods of time. Use of computer. Travel occasionally, up to 10-15%.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential job functions of this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employees will be expected to perform other job functions and duties as may be needed and/or required.

EQUAL OPPORTUNITY EMPLOYER

Alloy Surfaces Company (ASC) is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

The “Know Your Rights” Poster is available here: EEO Know Your Rights

ASC EEO Policy Statement is available here: EEO Policy Statement

ASC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] or call (703) 574-6049 and let us know the nature of your request and your contact information.