Intake Coordinator

Intake Coordinator

Location: 110 Roessler Road, Suite 300D, Executive Commons Building, Pittsburgh, PA 15220

Summary

The Intake Coordinator is responsible for determining system eligibility and providing resources and reliable information regarding the ODS system as well as community support to individuals and families. ODS serves individuals with the following diagnoses: Intellectual Disability, Autism, Developmental Disability, and Medically Complex Conditions. The Intake Coordinator is to link individuals/families to other system services as appropriate (i.e.: MH, EPSDT, CCBHO, CHC, OLTL). Individuals and families will also have an opportunity to make an informed choice of service providers, including the choice of a Supports Coordination Organization (SCO).

The Intake Coordinator is also responsible for the operations surrounding assessment and resource mapping with individuals and families utilizing Charting the Life Course planning tools, while upholding the principles of Self Determination.

This position requires travel to individual/family homes or other community locations for intake meetings, etc. Flexible hours may be required. Travel outside the county may be required on occasion.

Essential Duties and Responsibilities

• Serves as a resource for individuals/families that have multiple needs for triage.

• Utilizes knowledge of existing resources and assists in locating new available resources.

• Enters information into the ODS Intake and Registration process and updates information within the online portal application as necessary.

• Will develop and utilize a mechanism to document community and service system resources, in both the community and service systems.

• Supports follow up with individual teams to assess effectiveness of resources.

• Provides information and support during the intake process to Supports Coordination Organizations (SCOs).

• Coordinates with other ODS teams including Promising Practices, Multi-System, LeCSI, Planning Team, etc.

• Establishes and maintains relationships with community partners for collaboration and potential referral activity (i.e., PA Family Network).

• Works collaboratively with the ODS Planning Team to identify and plan for waiver services, as necessary.

• Assists the individual or family in the completion of the application for Medical Assistance, if appropriate.

• COMPASS point person

• Provides resource consultation for Base funded requests if/as necessary.

• Assures that the individual and family are informed of their rights regarding appeals processes that include County Conference, Mediation, and Fair Hearing.

• Works collaboratively across teams to outline and relay necessary information to address and uphold quality factors in relation to planning and service delivery. This includes reviewing and analyzing various reports from the county and state.

• Participates in Individual Support Planning team meetings as appropriate.

• Works collaboratively with the team when county policy needs to be reviewed, revised, or improved in areas relevant to eligibility, planning and service delivery.

• Implements policies and procedures based on county, state and/or federal regulations.

• Participates in on-going training regarding changes in the HCSIS system as well as other relevant training to this position.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and other duties as assigned by the employer.

Knowledge, Skills and Abilities

• Excellent communication skills, both oral and written.

• Excellent organizational, problem solving and analytical skills.

• Excellent knowledge of intellectual disability and autism service delivery systems.

• Proficiency with discovery and navigation, connecting and networking to goods and services.

• Solid knowledge of ID, Autism, Developmental Disability and Medically Complex Condition eligibility criteria and processes.

• Working knowledge of other DHS service systems including but not limited to the Office of Behavioral Health (OBH), Community Health Choices (CHC), and Office of Long-Term Living (OLTL).

• Knowledge of resources for individuals facing hardship and/or vulnerable populations preferred

• Ability to build effective and positive relationships that allow ODS to connect with other professionals to assist with eligibility/registration information and/or to refer individuals to other service systems.

• Ability to easily build rapport and trust with individuals, families, and community partners.

• Ability to be resourceful in a variety of situations

• High level of independence with both the ability to be self-motivated and working without assistance

• Basic computer skills in Microsoft Word, Outlook, Excel, Internet research methods, remote video/audio technology (Microsoft Teams & Zoom).

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

Education/Experience Requirements

• Bachelor’s degree in social work or related field, plus 1-year previous experience working with individuals/families in the field of intellectual disability, which may also include autism, developmental disability and/or medically complex conditions.

OR-

Any equivalent combination of education and experience that meets the required knowledge, skills and abilities.

Certificates, Licenses, Registrations
Act 33, 34 and FBI clearances -AND-

Valid driver’s license and insurance in addition to access to a reliable vehicle.