Sales Operations Manager

Overview

We are seeking a dynamic and strategic **Sales Operations Manager **to lead and optimize our sales functions. This person will manage and oversee all sales operations and sales quoting activities; ensures the company increases revenue year over year.

DUTIES AND RESPONSIBILITIES:

• Creates all sales quotes for existing and new customers.
• Driving sales through networking and strategic positioning.
• Plans, organizes, and directs production, administrative, and shop activities to meet or exceed established production goals in a cost-effective manner.
• Coordinates with company owners to establish production and quality control standards.
• Coordinates with company owners and shipping clerks to resolve all operational customer complaints.
• Utilize JobBoss ERP System to quote, create and track jobs.
• Coordinates with company owners to address organizational needs, equipment utilization and maintenance.
• Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
• Order all job materials and ensure it is on hand for all customers’ orders.
• Ensures that shop operations comply with federal, state, local, and/or company policies and regulations
• Prepare all required reports and correspondence.
• Identifies, documents, and implements opportunities for continuous improvement.
• Keeps up to date on overall activities of the company, identifying problem areas and giving feedback on actions that need to be taken.
• Performs other related duties as assigned by company owners.

QUALIFICATIONS:

• Minimum 2 years’ experience with JobBoss ERP system or equivalent ERP system
• Bachelor's degree, or related field
• Skilled in interpreting blueprints and related documentation to support production and order requirements
• Strong sales operations background, including quote generation, customer support, and coordination between sales and production
• Knowledge of financial processes is a plus
• Demonstrate proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently
• Demonstrates flexibility and commitment to meeting job requirements, including working extended hours when required.
• Proven leadership skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Ability to effectively communicate with a diversity of individuals
• Good judgement with the ability to make timely and sound decisions
• Strong knowledge of all OSHA safety requirements

About the Company:

Since 1946, Quality Machined Products and Manufacturing Inc. (QMP)has been providing customers with custom machining and precision manufacturing to yield the highest quality machined parts in the industry. Walter Stammer Jr., QMP President, has instilled a strong work ethic and commitment to quality into his skilled staff, and combined with the latest precision machining technology, they strive to achieve complete customer satisfaction.

You should be proficient in:

• Experience in a Manufacturing Environment

Machines & technologies you'll use:

• Optical Comparator
• CNC Lathe (2-4 axis) (Doosan, Nakamura)
• CNC Swiss Lathe (Citizen, Tsugami)
• ERP Software
• Coordinate Measuring Machine (CMM)
• Measurement Gauges
• CAM Software (Esprit)
• Calipers and Micrometers
• Accounting Software (Quickbooks)