Casual Guest Services Concierge

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As a casual Guest Services Concierge, you will play a crucial role in creating a welcoming and compassionate environment for our patients and visitors during a time when they need it most. As the first point of contact upon arrival, your primary responsibility will be to warmly greet patients and visitors, ensuring they feel valued and cared for. You will provide clear directions, offer helpful information, and assist in escorting individuals to their destinations—whether that means walking them there or transporting them in a wheelchair. This role is essential in enhancing the overall patient experience, offering both practical assistance and emotional support in a professional and empathetic manner.

Responsibilities:

• Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed.
• Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
• Assist with parking cashier functions and validate patient parking.
• When parking pay stations are offline, compute and collect all parking fees due as identified by utilizing appropriate equipment.
• Balance receipts and prepare the appropriate daily activity report at the end of each shift.
• Monitor visitor controls and complies with the service-related visitation policy.
• Issue courtesy parking discounts and free passes when appropriate.
• Use the personal computer and CRT for dissemination of patient information.
• Respect patient confidentiality and withhold restrictive information.
• Use departmental guidelines in the handling of medical and security emergencies.
• Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Answer and transfer calls in accordance with hospital guidelines for customer service.
• Ensure that workstations are stocked with necessary materials to provide customers with current and accurate information.
• Provide physical assistance to customers to facilitate movement within our facility (may include transport via wheelchair).
• Actively cares for presentation of lobby areas.
• Initiates response from support departments to keep areas clean.
• Issue patient scooters to patients and visitors as needed.

• Completion of High school diploma or GED equivalent.
• 1 year Greeter experience or equivalent customer service work experience required.
• Excellent interpersonal, customer service and communication skills required.
• Excellent time management and organizational skills.
• Able to monitor and assess concurrent situations and visitors.
• Strong problem-solving and multitasking skills.
• Knowledge of medical terminology helpful. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran