Senior Director of Fulfillment Center Operations

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:

As the leader of our fulfillment strategy, you will hold enterprise-wide accountability for all 7 facilities across the United States. This is a high-stakes, high-visibility role where you will bridge the gap between supply chain vision and floor-level execution. You aren't just managing boxes; you are leading the teams, systems, and safety cultures that power the Spreetail engine from coast to coast.

How will you achieve success:

• National Safety Leadership: Direct accountability for the safety culture and outcomes across all 7 US facilities; lead the safety leadership system to ensure our principles are realized throughout every level of operations.
• Operational Excellence & CI: Sponsor and drive continuous improvement across the network in safety, quality, delivery, and productivity to aggressively optimize overall operating costs.
• Customer Experience Advocacy: Champion the customer journey within the fulfillment network, ensuring every operational decision aligns with the company’s mission and service standards.
• Peak & Ramp Execution: Lead the strategic planning for seasonal peaks, focusing on the successful management and onboarding of Team Members.
• Financial Stewardship: Primary accountability for the financial performance of the entire fulfillment network, including budget development, performance monitoring, and consistent goal attainment.
• Strategic Vision & Bottleneck Mitigation: Anticipate nationwide operational bottlenecks and collaborate with stakeholders to align department objectives with long-term company vision.
• Innovation & Resource Planning: Partner with the Operations Excellence team to design and implement process changes, ensuring resource acquisition and systems are scaled for future business needs.
• Leadership Development & Culture: Relentlessly invest in the growth of the fulfillment leadership teams while fostering a culture that embodies our mantras: Act Like an Owner, Raise Your Bar, and Be Relentless.

What experiences will help you in this role:

• Progressive Leadership (5–10 Years): A proven track record in management or senior leadership within high-volume fulfillment, logistics, or manufacturing environments.
• Safety Culture Architecture: Experience building "Safety First" environments where frontline teams are empowered to identify hazards and contribute to continuous safety improvement.
• Multi-Site Strategic Planning: Demonstrated ability to set long-term visions (Foresight) and translate company-wide objectives into actionable plans across multiple geographic locations.
• Operational Project Management: Expert-level experience designing and leading large-scale projects that measurably increase efficiency, productivity, and the customer experience.
• Analytical Decision-Making: A history of using complex data to visualize problems and implement long-term structural solutions rather than temporary fixes.
• Cross-Functional Influence: Proven ability to collaborate with and influence stakeholders across an entire organization to find efficiencies and drive results.
• Physical Stamina & Grit: Ability to meet the rigorous demands of the warehouse floor, including standing for 95% of the day and routinely lifting up to 70 pounds alongside the team.
• National Operational Flexibility: Experience managing the logistical demands of a national footprint, including monthly travel and the tenacity to lead through seasonal peaks and extended hours

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

What you can expect from us:

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.