Royal Service

**About Us:**

We are a prestigious 4-diamond, LEED-certified luxury hotel located in the vibrant heart of Pittsburgh's business, cultural, and retail district. Our establishment is dedicated to providing exceptional and distinctive guest services and accommodations in a luxurious environment.

**What's in It for You:**

- Competitive salary and flexible benefits
- Opportunities for commissions
- Employee rates at luxury properties across North and Central America
- Access to learning programs through our Academies
- Opportunities for personal and professional growth within our property and globally
- The chance to make a positive impact through our Corporate Social Responsibility and Employee Wellbeing initiatives

**Job Description:**

**What You Will Be Doing:**

- Oversee all PBX and dispatch functions, including managing internal and external calls, voicemail, and more.
- Serve as an expert in Front Office, Housekeeping, POMEC, In-Room Dining, and Food and Beverage Operations, acting as the hotel's call center.
- Conduct Quality Assurance Checks to identify trends and areas for improvement.
- Assist with room checks and warming as needed.
- Provide consistently professional, engaging, and friendly service to all guests.
- Resolve guest issues and inquiries promptly and effectively.
- Monitor and respond to guest inquiries via the hotel's text messaging platform, ensuring 24-hour accessibility and response.
- Track and coordinate Loyalty Amenities for Accor loyalty members, ensuring compliance with corporate standards.
- Enter, track, and dispatch Engineering work order requests.
- Manage Housekeeping dispatch, restaurant reservations, and Lost and Found inquiries.
- Take In-Room Dining orders seamlessly, demonstrating full knowledge of menus and operations.
- Utilize Royal Service Manager for all calls and requests to ensure effective trend tracking.
- Create internal tickets for guest issues or complaints, monitoring them for follow-up and immediate resolution.
- Generate ACDC arrival reports.
- Handle all telecom requirements and equipment.
- Review daily reports, including arrivals, VIPs, and groups, following up on action items.
- Build strong relationships with support departments.
- Administer wake-up calls.
- Perform other duties as assigned.

**Qualifications:**

**Your Experience and Skills Include:**

- Flexibility to work all shifts, including overnights, weekends, and holidays.
- Previous experience in Front Office or PBX operations in a luxury setting is a plus.
- Proficiency in Front Office Systems (Micros-Fidelio) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent written and verbal communication, coaching, and interpersonal skills.
- Strong problem-solving abilities and rational decision-making skills.
- A strong guest service orientation with a creative approach to challenges.
- Excellent follow-up skills and the ability to work as part of a large, diverse team.
- Ability to balance multiple priorities while maintaining exceptional guest service.
- Comfort working in a dog-friendly environment, with an ability to work around animals and animal dander.
- Frequent walking and standing during shifts.
- Ability to occasionally lift, carry, push, or pull objects weighing up to 25 pounds.
- Must provide proof of valid U.S. work authorization.

**Additional Information:**

**Physical Aspects of Position (include but are not limited to):**

- Constant walking and standing during shifts.
- Occasional exertion of up to 25 pounds to lift, carry, push, or pull objects.
- Visa Requirements: Must provide proof of valid U.S. work authorization.

**Our Commitment to Diversity & Inclusion:**

We are an equal opportunity employer and are committed to creating an inclusive environment. Our goal is to attract, recruit, and promote diverse talent.

**Why Work With Us?**

We are more than just a global leader in hospitality; we welcome you as you are. Here, you can find a role and brand that aligns with your personality. We support your growth and learning every day, ensuring that your work brings purpose to your life. Join us on this journey, and together we can shape the future of hospitality.

**Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS**
Employment Type: Full-Time
Salary: $ 17.00 23.00 Per Hour