Customer Support Specialist - Training Provided

Customer Support Specialist – Training Provided

Parkesburg, PA

Do you enjoy listening to customers, organizing details, and guiding families through thoughtful design decisions — high-pressure sales tactics?

Why you'll love working with us:

• Purpose-driven Work: Help families, schools, and communities bring outdoor play spaces to life that create lasting childhood memories.
• Growth & Development Focus: Grow in an environment that invests in internal training, advancement, and aligns roles with employees' natural strengths.
• Creative & Varied Days: Contribute to unique playground designs and projects, with no two customers or layouts the same.
• Collaborative & Organized Culture: Operate within a team-oriented workplace with well-defined processes, shared goals, and a commitment to doing things right.
• Proven Momentum: Join a company that has experienced consistent year-over-year growth since 2020.

King Swings is a faith-based, Amish-owned company that designs and builds premium outdoor playsets for residential and commercial use. Guided by Christian values and a commitment to excellence, we focus on delivering superior products, thoughtful service, and a strong employee experience. Our team takes pride in creating high-quality play environments that serve families, children, and communities well.

What you'll do as a Customer Support Specialist:

• Support customers via phone, email, website chat, and in person, answering questions about swing sets, customization options, pricing, and services.
• Consult with customers to understand needs and guide the design of customized swing set layouts through a consultative, customer-focused approach.
• Prepare estimates and drawings and manage follow-up communication on revisions and next steps.
• Guide customers through the ordering, payment, and delivery process, ensuring accuracy and clear expectations.
• Work rotating Saturday shifts during peak seasons to support customer demand.
• Assist with occasional playground events and represent King Swings at 3-5 trade shows per year.
• Travel occasionally to meet with potential leads and attend trade shows.

Our Ideal Customer Support Specialist:

• Experience: No prior sales experience required; If you have worked in customer service, retail, hospitality, or office support, we'd love to train you. Must have a high school diploma.
• Customer-focused: Listens carefully to customer needs and concerns and responds with professionalism, clarity, and follow-through.
• Detail-oriented: Handles CRM entries, estimates, drawings, warranty information, and follow-up details accurately and consistently.
• Clear Communicator: Clearly communicates expectations, timelines, pricing, and next steps to both customers and internal teams.
• Collaborative: Works well across departments to deliver a smooth, well-coordinated customer experience.
• Problem-solver: Adapts to changing priorities, finds solutions within company guidelines, and steps in to support the team during busy periods.
• Computer Skills: Comfortable with basic computer use, including MS Office and learning internal systems.

What we offer our Customer Support Specialist:

• $20/hour plus commissions
• Full-time, Monday-Friday 8:00 a.m.-5:00 p.m. schedule, averaging 45 hours per week during peak season, with occasional Saturdays in March-May
• Health, dental, & vision insurance
• Paid time off & paid holidays
• Employee product discounts
• Training, internal support, and a team-oriented environment in a growing, family-owned company

To Apply

If you're interested in this Customer Support Specialist position and enjoy working with customers, handling inbound leads, and guiding families through custom swing set designs and purchases, please submit your application for consideration.

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REQUIREMENTS

• Must have a high school diploma
• Must have customer-facing experience
• Must have a valid Driver's License