Collection Specialist

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary:

The Collection Specialist is responsible for managing and collecting overdue accounts, ensuring timely payments, and maintaining strong customer relationships while minimizing financial risks. The ideal candidate will have excellent communication skills, attention to detail and the ability to resolve issues effectively and professionally. This position reports to the Credit Manager.

What you will be doing

• Contact customers with overdue accounts via phone or email to collect outstanding payments.
• Negotiate payment plans and resolve disputes or issues related to outstanding balances.
• Maintain accurate records of all communications and transactions in the system.
• Monitor aging reports to identify accounts requiring follow-up and prioritize collection efforts.
• Collaborate with internal departments including Sales, Customer Service, and Finance to ensure efficient account resolution.
• Resolve billing issues and work with customers to ensure timely and accurate payment arrangements.
• Process and monitor payment plans for customers who need assistance with managing outstanding debts.
• Ensure compliance with legal regulations and company policies regarding debt collection.
• Review accounts with credit balances to determine whether refunds are required.

What will make you successful?

Required Education/Experience :

• High School Diploma or GED equivalent.
• Minimum three (3) years of experience in collections or related field.

Preferred Skills/Qualifications :

• Bachelor’s degree in finance, Accounting, or related field.
• Proficiency with Microsoft Office Suite and experience with financial software systems such as Oracle, EP21, S4HANA, PPC, and AS400.
• Experience in credit collections or accounts receivable management.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to handle sensitive information professionally and with confidentiality.
• Knowledge of relevant debt collection laws and regulations.
• Strong negotiation skills and a customer-oriented approach.
• Bi-lingual skills are a plus.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [email protected]