Vice President, Application Support Engineer

Hybrid 4 in either Pittsburgh, PA or Lake Mary, FL

Our client seeks a Vice President, Application Support Engineer to strengthen production support for a Depositary Receipts platform. The role will diagnose and resolve complex incidents, drive root cause analysis, and improve reliability through automation and performance tuning. The engineer will collaborate with development and infrastructure teams, apply DevOps and SRE practices, and enhance customer experience by removing friction across the technology ecosystem.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

• Diagnose and resolve technical issues in a production environment with strong analytical and problem-solving skills.
• Conduct root cause analysis for recurring issues and implement permanent fixes.
• Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues and implement changes.
• Monitor application and database performance, identify bottlenecks, and perform routine maintenance to ensure stability.
• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
• Communicate clearly with teams and stakeholders using strong written and verbal communication.
• Analyze logs, code, and database performance metrics with attention to detail.
• Adapt to changing priorities and technologies in a fast-paced environment.
• Leverage prior production support experience with Java-based applications and SQL Server databases.
• Identify automation opportunities and implement scripts or tools to improve efficiency.
• Improve and protect software and systems for scalability, availability, latency, performance, security, and capacity.
• Continuously improve operational support to enable customer experience and product innovation, resolving end-to-end friction points.
• Understand the technical ecosystem, recognize systemic interrelationships, and identify gaps.
• Use DevOps-centric automation tools and technologies for CI/CD and scale systems through automation and evolution.

• 8 to 10 years of related experience; financial services or securities industry experience is a plus.
• Technical engineering background with coding experience beyond simple scripts.
• Experience with Java, Angular, Kafka, and SQL.
• Proficiency in Agile methodologies, DevOps, Site Reliability Engineering, and software development.
• Familiarity with Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, AppDynamics, and AI.
• In-depth SQL Server analysis including query tuning, deadlock identification, execution plan analysis, and debugging stored procedures and functions.
• Ability to read and interpret Java code, including OOP concepts, exception handling, and basic debugging.
• Familiarity with job scheduling and configuration comprehension.
• Familiarity with Unix/Linux, shell scripting, and application servers such as Tomcat.
• Experience with monitoring tools to identify and track errors and partner with engineering for solutions.
• Engagement with AI technology, self-starter in configuring AI agents, and familiarity with in-depth prompts in Co-Pilot.

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience required.
• Advanced degree preferred.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( [email protected] , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!