People Strategy and Operation Manager

Job Description

Job Description

ACTS is a fast-growing consultancy offering clients on-site veterinary consultation services, performance assessment, advising, and training services, and dynamic public speakers to the life science industry. We are driven by the authentic connections our consultants make with our clients, and the impact those connections have on client success.

We are seeking a passionate, curious, and strategic thinker to join our team and develop, re-imagine, and execute on a wide variety of business processes and internal operations.

As the People Strategy & Operations Manager, you will work closely with the President and the Strategic Planning Committee to drive key business initiatives and change across the consultancy. You will not be client-facing, rather, you will own strategic operations internally and have a significant impact on the quality-of-service ACTS provides clients.

Full Time Position

Status: Full-time employee (guaranteed 32 hours per week)

Location: Fully remote

Office Set Up: Will be provided upon successful executions of tasks outlined for the first 90 days.

What You’ll Do

• Manage the consultant onboarding process to ensure a smooth transition into their roles

• Manage consultant skills inventories to ensure that capacity, placement, and forecasting support strategic goals

• Assign and manage resources, consultant schedules, and contract OKRs/KPIs to ensure excellence in service delivery to clients

• Keep the rhythm of the organization humming and remove any obstacles for consultants that may arise along the way

• Develop deep relationships and partner with our cross-functional and rapidly expanding ACTS team

• Identify opportunities and take initiative to streamline and improve existing processes

• Regularly communicate consultant/contract updates and statuses to President and Strategic Planning Committee

• Serve as a member of the ACTS Strategic Planning Committee

• What it Takes

• Ability to manage multiple projects and competing priorities

• Ability to thrive in ambiguity and a find a path forward; ability to identify and ask for what you need

• A keen ability to develop and cultivate relationships and interact at all levels of the organization

First 90 Days

• Establish a consultant On-Boarding process

• Develop a strategy for keeping track of consultant skill sets.

• Create a scaffolding for placement of all existing clients (type of service provided, revenue generation, length of engagement etc.)

• Ability to leverage your skills in a variety of settings and in front of a variety of stakeholders

• Scrupulous attention to detail and data-driven approach

• A demonstrated talent for effective written, verbal, and virtual communication

• Ability to remain tactful, calm, and persuasive in difficult conversations

• Ability to travel occasionally

• Experience in project management highly desired

• Please complete

• Experience with a variety of productivity software and apps highly desired

• Experience managing virtual teams a plus

• Experience in life sciences, biomedical research, or biotechnology a plus

What’s Next

Send resume and cover letter to [email protected] ATTN: William

Cover letter should include why this position is for you and your favorite snack.