Customer Advocate, Remote

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Philadelphia, PA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives | Full Time

| Medical, Dental, Vision, Competitive Salary, Paid Time Off

Customer Advocate - Full-Time (Remote)

Disabled Veteran Solutions (DVS)

A Career With Purpose - Not Just a Job

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.

This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.

The Role

As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.

This Is a Fast-paced, Structured Environment Requiring

• Real-time navigation of multiple web-based platforms
• Accurate documentation across systems
• Confident use of Microsoft Word, Excel, Outlook, and Teams
• Strong written and verbal communication
• Consistent adherence to process and compliance standards

Success in this role requires both compassion and technical precision.

Technical & Computer Proficiency (Critical Requirement)

This is not an entry-level computer role.

Candidates Must Be Comfortable

• Navigating multiple browser windows simultaneously
• Switching between systems while actively speaking with members
• Documenting in real time without sacrificing call quality
• Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
• Troubleshooting basic system or navigation issues independently

Candidates will be evaluated for computer proficiency during the hiring process.

Schedule & Training

Full-Time | 100% Remote | Monday-Friday

Shifts are 8 hours between 8:00 AM - 8:00 PM EST.

Training Schedule:8:00 AM - 4:30 PM EST100% mandatory attendance for the full 8-week program.

Permanent Schedule:Monday, Tuesday, Thursday, Friday: 8:30 AM - 5:00 PM ESTWednesday: 11:30 AM - 8:00 PM EST

This role requires reliability and consistent attendance. It is not structured for temporary or transitional employment.

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Excellent attention to detail and organizational skills
• Clear, professional written and verbal communication

Preferred Experience

• High-volume or call-driven service environments
• Healthcare, insurance, or medical terminology exposure
• Advocacy-based roles such as social work or behavioral health
• Customer-facing retail roles requiring problem resolution

Compensation & Growth

• Competitive pay based on qualifications
• Bonus opportunities
• Comprehensive benefits package
• Clear advancement pathways for high performers

Start Date: March 23, 2026Hiring Closes: March 6, 2026

Who Thrives Here

Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.

If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.

Join DVS - where your work matters and your career can advance.

A pre-employment drug screening and criminal background check are required prior to employment.

If you have questions about this posting, please contact [email protected]