Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1990 after working in the insurance industry on the financial side, bringing a strong understanding of long-term planning and customer needs into agency ownership. Today, our team includes four members, and weve built a warm, friendly, and very casual office environment where relationships truly matter. Im a proud mom of three daughters and a grandmother to five grandbabies, and that family-first mindset carries into how we care for our customers and support one another.

We offer team lunches, health benefits, flexibility, and reimbursement for licensing costs. Our team takes great pride in knowing our clients well and providing thoughtful, personalized service. Were looking for someone who wants a long-term home, is motivated by growth and opportunity, and values being part of an agency where people genuinely care both about their clients and each other.

ROLE DESCRIPTION:
As a Customer Service Representative for the Ellen Taub State Farm Agency , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.