Global Drug Safety Senior Case Specialist

Pay range: $41-54/hr
*based on experience

The Senior Case Specialist will support pharmacovigilance activities related to the geographic expansion of marketed products, with a particular emphasis on regulatory intelligence, safety database configuration, and QMS alignment. This role will serve as a key liaison between the PV Operations team, Safety Systems Management, and the EU QPPV office to ensure country-specific requirements are understood and implemented within PV systems and processes.

Essential responsibilities include:
~Monitor and interpret regulatory intelligence for new markets to identify pharmacovigilance obligations (e.g., ICSR reporting requirements, data retention, local authority expectations).
~Translate regulatory requirements into actionable configuration needs for the safety database and collaborate with Safety Systems Management to implement these changes.
~Support the development and maintenance of country-specific configurations, such as reporting rules, distribution pathways, and reference data.
~Liaise with the EU/UK QPPV offices to ensure that country expansion activities align with global PV system and QPPV requirements (e.g., PSMF, local literature monitoring, local contact points).
~Assist with the development, revision, and review of standard operating procedures (SOPs), work instructions, and quality system documentation related to global expansion activities.
~Collaborate cross-functionally to ensure teams are informed of safety database setup timelines, configurations, and regional implementation plans.
~Contribute to inspection readiness by ensuring accurate documentation of configuration decisions and alignment with global QMS standards.
~Support reconciliation and verification activities related to case intake, affiliate partner setup, and regulatory reporting pathways.
~Participate in system user acceptance testing (UAT) and impact assessments for configuration updates as needed.

Required Knowledge, Skills, and Abilities
~Bachelors degree in life sciences, pharmacy, or related field.
~3+ years of pharmacovigilance operations experience, specifically working on planning and implementation related to geographic expansion of marketed products.
~Familiarity with regulatory intelligence and safety reporting requirements across multiple regions (e.g., EU, MENA, LATAM, APAC).
~Experience working with safety databases (e.g., Argus, ArisG, Vault Safety) and understanding of configuration and reporting logic.
~Knowledge of quality management systems (QMS), inspection readiness principles, and controlled document management.
~Strong collaboration skills and the ability to work across functions, including Information Systems (IS), Safety Systems Management (SSM), PV Operations Regulatory, and QPPV functions.
~Excellent documentation, analytical, and communication skills.

Required Qualifications
~Hands-on experience with Veeva Vault (Quality Docs, Vault Safety, or other modules).
~Previous experience supporting PV system configuration projects related to geographic expansion activities.
~Experience working with EU QPPVs or PSMF support teams.
~Familiarity with global PV standards and frameworks (e.g., GVP, ICH E2E, E2B(R3)).
~Strong communication and cross-functional collaboration skills.
~Demonstrated ability to enhance pharmacovigilance processes by leveraging internal and external insights, staying current with regulatory developments, and applying industry best practices to drive continuous improvement.