Overnight Bellperson
- Greet guests in a warm and professional manner.
- Assist guests with luggage upon arrival, departure, room moves, and storage.
- Deliver luggage, packages, messages, amenities, and approved guest items.
- Provide guests with hotel information, directions, and local recommendations.
- Assist with taxi, car service, rideshare, and transportation requests.
- Keep the bell stand, luggage room, carts, lobby, and entrance areas clean and organized.
- Assist with group luggage handling, arrivals, and departures as needed.
- Communicate guest requests, maintenance issues, safety concerns, and service opportunities to the appropriate department or Manager on Duty.
- Support the Front Office team with guest service needs consistent with the Bellperson role.
- Follow all hotel procedures related to guest privacy, package handling, luggage storage, safety, and security.
- Provide assistance during emergencies as directed by management.
- Perform other related duties as assigned, consistent with the Bellperson classification and applicable collective bargaining agreement.
Qualifications
- Prior hotel, bellperson, front office, or guest service experience preferred.
- Must be able to work overnight shifts, weekends, and holidays.
- Strong customer service and communication skills.
- Ability to work independently and remain calm during guest issues or emergencies.
- Knowledge of New York City transportation, airports, neighborhoods, and attractions preferred.
- Must be professional, reliable, and attentive to guest needs.
- Must be able to stand and walk for extended periods.
- Must be able to lift, carry, push, and pull luggage, packages, and bell carts.
- Must be able to bend, reach, stoop, and move safely through guest and service areas.
- Must be able to use proper lifting and safety procedures.
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