PI Lead Technician

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

PI Lead Technician

Provide field technicians leadership, assist and support Product Introduction (PI)/Warranty team for investigation, troubleshooting and resolution of technical/quality issues. Work closely with teams across the business and be responsible for troubleshooting of Alstom products at customer site in order to ensure their availability.

• Candidate must above all have an appetite to learn, lead and be motivated to discover root causes on their own (conducting necessary documentation review/research), and a collaborative attitude to ask for help and work amongst a strong team. You will also provide technical expertise to subcontractors, warranty support team, project team members and coaching to less experienced technicians.
• Candidate must also demonstrate organizational skills which will enable them to synthesize many inputs to create an efficient plan of conducting work. This involves being able to synthesize various needs (such as corrective work), understand the necessary sequence and recognize the needed resources. Additionally, the candidate must be able to communicate clearly this level of detail to many stakeholders.
• Candidate must be flexible to the work environment with Agility as a core working value. Needed flexibility includes occasional business travel within customer depots, changing the daily activity plan to accommodate other stakeholders and the environment and working in different shifts when required.

Responsibilities:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair.
• Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions.
• Provides technical guidance and supports technicians in troubleshooting and repairs.
• Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.
• Support preparation and implementation of Field Modifications (FM), if required.
• Carry out Fleet check activities.
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data.
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site.
• Execute test & troubleshooting procedures to identify defectives parts in a timely manner.
• Support specific technical investigations by Engineering or internal/external Suppliers.
• Ensure good information flow about interventions & operations within troubleshooting to support shift transition, if needed.
• Contribute to Return of Experience.

Main Required Competencies

• Technical degree or related work experience in mechanical, electrical/electronic applications.

Preferred Competencies

• Several years (+4) of technical experience in the rail industry, mechanical or electrical /electronics.
• General Railway and Product knowledge.

Competencies & Skills
• Good communications and interpersonal skills.

• Leadership with great capacity to juggle changing priorities.

• Strong supporter of teamwork with good communication skills.
• Structured and organized with hands-on approach.
• English operational in reading and writing for technical documentation.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.