ID Card Specialist

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

Summary of Job Duties

Reviews ID cards and verifies accuracy.

Confirm benefits on detailed benefit templates.

Takes initiative to check questions or unusual situations with management in accordance with established guidelines.

Ensures thorough and timely completion of request for ID cards.

Investigates requests from internal customers for special handlings, investigation of status of ID cards.

Handles ID card request received via system from other departments.

Notifies the Manager of situations that will impact access to Care for Customers.

Responds to and resolves all inquiries in a courteous, professional, and timely manner.

Maintains established quality and quantity production Standards.

Demonstrates initiative in clarifying and exploring unusual requests.

Elevate issues and risks in a timely fashion to achieve resolution and mitigation.

Provide routine status reports.

Performs other duties as assigned

Summary of Qualifications

2 – 3 years’ experience in the health insurance industry with a combined focus on production and quality.

Demonstrates ability to deal effectively with others and have a willingness to be a team player.

Able to multitask, adapt to changing environment, willing to change priorities, ability to adhere to procedures and guidelines, review card ID detail, demonstrated professionalism.

Demonstrated experience in a fast-paced, deadline driven team

Working knowledge of how benefits are constructed

Ability to learn new things

Excellent communication skills

Excellent interpersonal skills

Excellent organization skills

Problem solver and self-starter

Strong attention to detail

Ability to accurately handle multiple and varied activities simultaneously

High School degree or equivalent.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.