Customer Service Representative

Job Description

Job Description

Staff Management Group is seeking a Customer Service Representative for our client in Fairless Hills, PA. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule

• 1st shift: 8:30AM - 5PM
• Monday - Friday
• Plus overtime

Pay Rate

• $19 / hour

Job Summary

We are seeking an experienced Customer Service Representative to provide professional and responsive support to customers regarding products, deliveries, and order status. This role requires strong communication, organizational, and problem-solving skills to address inquiries, resolve escalated issues, and ensure customer satisfaction. The ideal candidate is bilingual, detail-oriented, and capable of working both independently and collaboratively in a fast-paced environment.

Job Responsibilities:

• Communicate with customers regarding products, delivery, order status, and answer inquiries.
• Proactively resolve escalated customer issues.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.
• Customer-focused with the ability to process, expedite and follow up on customer requests.
• Must be organized
• Must assist with special projects and other responsibilities when needed.

Job Requirements

• MUST be bilingual - English AND Spanish
• Minimum of 3 years of experience
• High school diploma or equivalent

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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