Full Time Customer Experience Manager

:

JOB PROFILE : Assistant Manager

FUNCTION : Gap Inc. Field DATE : March 2019 REPORTS TO : General Manager

ABOUT THE ROLE

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or AssistantGeneral Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

CRITICAL COMPETENCIES

Drives Results Accountability Talent Builder Customer Impact

ORGANIZATIONAL LEADERSHIP

• Member of the store leadership team and act as a trusted leader.
• Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
• Collaborate with leaders and employees to execute merchandising, customer, talent and product strategic initiatives to improve processes.
• Maintain a clean and safe environment to prevent loss and minimize risk.
• Create and foster a collaborative store culture.
• Demonstrate values and behaviors consistent with our culture.
• Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct,

Employee Policy Guide and Employee Appearance Guidelines.

WHAT YOU'LL DO WHO YOU ARE

• Support strategies and processes to drive store A current or former retail employee with 1-3 sales and deliver results through a customer years of retail management experience. centric mindset. A high school graduate or equivalent.
• Recruit, hire and develop highly productive A good communicator with the ability to

Brand Associate and Expert teams. effectively interact with customers and your

• Own assigned area of responsibility. team to meet goals.
• Implement action plans to maximize efficiencies Passionate about retail and thrive in a fast- and productivity. paced environment.
• Perform Service Leader duties. Driven by metrics to deliver results to meet * Ensure consistent execution of standard business goals. operating procedures. Determined to effectively lead and inspire

• Represent the brand and understand the others to learn and grow through coaching and competition and retail landscape. mentoring.
• Promote community involvement. Agreeable to work a flexible schedule to meet * Leverage omni-channel to deliver a frictionless the needs of the business, including holiday, customer experience. evening, overnight and weekend shifts.

• Ensure all compliance standards are met. Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.

COMPETENCIES AND BEHAVIORS: Assistant Manager

DRIVES RESULTS:

Fulfils assigned tasks

• Works towards commercial and business goals, focuses on activity
• Understands the importance to the business of achieving commercial success

Works to make things better

• Looks for opportunities to improve and takes ad hoc actions
• Delivers as long as there are no major obstacles based on original plan without contingency
• Understands the general profit drivers for area

ACCOUNTABILTY: Let's people follow guidelines

• Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement
• Pays close personal attention to the details of a process; checks things out to ensure they are done right
• Adheres to core business planning and reporting processes; personally attends to details

TALENT BUILDER:

Encourages individuals to develop

• Identifies actions critical to high performance
• Provides specific feedback on performance near the event
• Sets general development goals for improvement in current position and provides standard development opportunities
• Identifies general recruitment need, even if different from the expected or traditional recruitment direction of the organization

CUSTOMER IMPACT: Has basic understanding of the customer and uses it

• Listens to the customer's feedback and acts on it
• Knows and can describe general industry characteristics and trends
• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Required)

Work Location: In person