Customer Service Coordinator (Promotional/Blank Channel)

Job Description

Job Description

Customer Service Account Coordinator – Promotional/Blank Channel

Location: Hanover, PA

Hours: 9:00 AM-6:00 PM EST

Are you passionate about building relationships, solving problems, and delivering an exceptional customer experience?
If so, we’d love to have you join our team at L2 Brands as a Customer Service Account Coordinator for our Promotional/Blank channel!

In this role, you’ll be the go-to contact for customers and our inside sales team—helping to make sure every order runs smoothly from start to finish. You’ll collaborate with sales reps, customers, and internal departments to ensure our partners receive the top-notch service and support that L2 is known for.

This is the perfect opportunity for someone who thrives in a fast-paced, detail-oriented environment, enjoys building connections, and takes pride in keeping things running efficiently.

• Be the primary contact for customers and sales executives in the Promotional/Blank channel.

• Partner with sales reps and internal teams to ensure orders are processed accurately and on time.

• Deliver proactive communication, keeping customers informed on order status, inventory, and shipment details.

• Handle order corrections, product adjustments, returns, and billing inquiries with professionalism and a solutions-driven mindset.

• Support our sales team by training reps on tools, systems, and L2 policies to help them (and you!) succeed.

• Monitor orders to ensure deadlines are met, rush orders are fulfilled, and customer expectations are exceeded.

• Collaborate closely with the VP of Business Development and internal teams to strengthen customer relationships and streamline processes.

• A natural problem solver with excellent organizational and time-management skills.

• A multitasking pro who can juggle multiple priorities and deadlines with a smile.

• A strong communicator (written and verbal) who can build trust and rapport at all levels.

• A team player who’s as comfortable supporting others as you are taking initiative.

• Detail-oriented, proactive, and able to anticipate customer needs before they arise.

• High school diploma or equivalent required; associate’s or bachelor’s degree a plus.

• Minimum of 2 years’ customer service experience , ideally in a product or order-driven environment.

• Proficiency with Microsoft Office (Word & Excel) and comfort learning new systems.

• A positive, “can-do” attitude and a desire to contribute to a collaborative, growing team.

At L2 Brands , we take pride in creating products and experiences that build pride and connection in communities across the country. You’ll be joining a team that values teamwork, creativity, and integrity—where your voice matters and your contributions make an impact.

We offer:
A dynamic, people-focused culture
Opportunities for growth and professional development
A supportive environment that celebrates success and teamwork

Ready to bring your energy, attention to detail, and customer-first mindset to L2 Brands?
Apply today and become part of a team that’s passionate about making great things happen!