Desktop Support Technician - Tier 1

This role is ideal for candidates looking to start or grow their career in IT support. The technician will provide frontline technical assistance to end users, handle basic troubleshooting, and support desktop/laptop deployments. This person will be providing Tier 1 help desk support for end users (in-person, phone, or ticketing system)

Perform password resets and basic user account management (Active Directory preferred)

Execute and manage support queues (ticket triage, prioritization, escalation)

Assist with desktop and laptop imaging (building, configuring, deploying systems)

Troubleshoot common issues related to: Windows OS, Hardware (desktops, laptops, peripherals), Basic networking/connectivity

Document issues, resolutions, and processes in the ticketing system

Escalate more complex issues to Tier 2/3 support teams as needed

Maintain strong customer service and communication with non-technical users

Support hardware setup, moves, adds, and changes (MAC work)

Experience with or exposure to:

Computer imaging/deployment tools (such as SCCM, MDT, or similar)

Active Directory (password resets, account unlocks, user management)

Ticketing systems (ServiceNow, Remedy, Jira, etc.)

Preferred Qualifications

Prior internship, coursework, or 0–2 years of IT support experience

CompTIA A+ or similar entry-level IT certification (or in progress)

Experience supporting users in a corporate or government environment

Candidates must be comfortable working onsite in York, PA

Ability to work in a regulated or security-sensitive environment is important

Job Type & Location

This is a Contract position based out of York, PA.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in York,PA.

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.