Veterans Service Officer
- An associate’s degree in a related field and two (2) years of experience working with veterans or military associations. Experience in a related field such as Human Services or Healthcare/Medical is also acceptable.
- An equivalent combination of education and experience may be substituted.
- Ensures that Veterans and their families are well informed, efficiently and respectfully guided, and solidly connected to the vast field of services and opportunities available.
- Works with veterans and their families to ensure receipt of all appropriate benefits.
- Prepares and submits benefits claims and service applications on behalf of Veterans and/or their eligible family members to the appropriate agencies.
- Processes and approves payments of public funds for burial benefits of wartime veterans and their spouses and authorizes payments for foundation fees for federal grave markers.
- Serves as an integral part of a team of focused, knowledgeable, and caring resource specialists dedicated to providing a comprehensive advocacy support center devoted to the veteran community.
- Maintains effective working relationships with appropriate Allegheny County departments to support veterans in the areas of healthcare, employment, and veteran-owned business development (i.e., John J Kane Regional Centers, Human Services, minority, Women, & Disadvantages Business Enterprises, etc.).
- Interfaces with the Department of Administrative Services/ Real Estate Division to guarantee veterans official discharge papers (DD-214) are maintained in a manner in which they are certified and available; if eligible, advocates for veterans to receive property tax exemptions.
- Maintains appropriate relationships with Federal, State, and County agencies to ensure that eligible veterans secure pensions and other benefits in a timely manner.
- Attends training sessions throughout the state as scheduled.
- Interacts with all veteran organizations within the County as needed.
- Performs other administrative veterans-related duties as assigned.
- Department of Veterans Affairs policies and procedures.
- Governmental procedures, and state and local laws that affect veterans.
- Medical terminology.
- Microsoft Office products.
- Effectively train staff.
- Multi-task and meet deadlines.
- Represent the County in a professional and courteous manner.
- Communicate effectively, both orally and in writing.
- Interact with county staff and veterans using exceptional interpersonal skills.
- Work efficiently, both individually and as a part of a team.
- Achieve Service Officer certification through the Veterans Administration within one (1) year of appointment.
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