Senior Benefits Manager | Philadelphia, PA | Full-Time

Wills Eye Hospital is hiring a Senior Benefits Manager in Philadelphia, PA . In this role, you’l l be responsible for the administration, compliance, and continuous improvement of employee benefits and leave programs and maintain full accountability for day-to-day benefits operations while providing advanced guidance related to benefits design, cost management, regulatory compliance, leave administration, and benefits technology initiatives . This is a Full-Time 40 hours per week opportunity for someone who is seeking a mix of strategic influence, operational leadership, and meaningful impact within our healthcare organization .

Why Join Wills Eye

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

We offer:

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance , paid time off, and employer assistance programs (EAPs)

• Opportunities for training, certification, and career growth

• A collaborative, mission-driven clinical environment

• Access to advanced technology and specialized care teams

In this role, you’ll support the Chief Human Resources & Compliance Officer , senior leadership teams, employees, and Human Resources . You’ll manage benefits programs, benefits operations, open enrollment and employee education, and more while also contribut ing to a positive patient experience.

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Key Responsibilities

• Administers and manages all employee benefit programs, including medical, prescription drug, dental, vision, life insurance, short- and long-term disability, flexible spending accounts, EAP, COBRA, and retirement plans (403(b) and 401(k))

• Ensures accurate enrollment, eligibility tracking, coverage maintenance, billing, reconciliation, and documentation across all benefit plans

• Prepares, reviews, and reconciles monthly vendor billings and ensure timely payment

• Maintains complete, accurate , and audit-ready benefits records, plan documents, and compliance documentation

• Provides benefits onboarding education and ongoing benefits education to employees

• Plan, coordinate, and communicate the annual Open Enrollment process

• Serves as the primary point of contact for employee inquiries related to benefits, retirement, and leave programs

• Administers and oversees FMLA and other leave programs in compliance with all applicable laws

• Coordinates leave administration with payroll and management as appropriate

• Monitors legislative and regulatory changes affecting benefits and advise leadership on required actions

• Partners with external benefits consultants to analyze costs, utilization , benchmarking, and plan performance

• Translates consultant analyses into actionable recommendations for senior leadership

• Supports collective bargaining activities related to employee benefits

• Manages relationships with benefits vendors, brokers, consultants, and third-party administrators

• Leads and supports initiatives focused on automating benefits enrollment and administration processes, including evaluation and implementation of benefits technology solutions

• Identifies opportunities to streamline workflows, reduce manual processing, and improve data accuracy and employee experience

• Collaborates with Employee Health and EAP partners on wellness initiatives

• Provides HR and administrative support to the Chief Human Resources & Compliance Officer as needed

What You Bring

You may be a strong fit fo r this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

Minimum Qualifications

• Bachelor’s degree in Human Resources , Business Administration, Healthcare Administration, or a related field

• Professional certification required (CEBS, SHRM-CP/SCP, or PHR/SPHR)

• 7–10 years of progressive experience in employee benefits administration, preferably in nonprofit healthcare or similarly regulated environments

• Demonstrated experience administering comprehensive benefits programs, including retirement plans (403(b) and 401(k)) and leave programs

• Experience supporting benefits system automation or modernization initiatives

• Strong working knowledge of federal, state, and local laws governing employee benefits and leave programs

• Experience partnering with benefits consultants, brokers, and vendors

• Strong analytical, organizational, and communication skills

About Wills Eye Hospital

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.

Each year, our team provides specialized care to more than 250,000 patients , ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Ready to take the next step? Apply today for our Senior Benefits Manager opportunity in Philadelphia, PA.