Assistant Service Advisor

Job Description

Job Description

Description:

GARNET ASSISTANT SERVICE ADVISOR

The Garnet Auto Assistant Service Advisor plays a crucial role in delivering exceptional customer service within the Service Department. This position involves greeting customers, addressing their inquiries, and ensuring efficient operations while maintaining strong customer relationships.

Duties and Responsibilities:

• Greet customers entering the Service Department with a warm and welcoming demeanor.
• Provide outstanding customer service by addressing inquiries and concerns in a timely and professional manner.
• Assist Service Advisors with customer communication.
• Run service vehicles down to the service shop
• Make sure service loaners are checked in, clean, and fueled for the next customer
• Answer incoming service calls and maintain established standards concerning timing and customer experience.
• Make outbound calls to customers to ensure service was done correctly.
• Assist Service Advisors in creating and scheduling appointments.
• Coordinate with Service Advisors to ensure efficient workflow and customer satisfaction.
• Partner with Service Advisors and Technicians to provide accurate timelines to customers regarding service completion.
• Respond to chats or emails coming in from customers checking on their status of the car.
• Make status call updates on all vehicles that are being kept overnight.
• Make outbound calls, texts, or emails to the service database every 90 days to ensure customer relationship is solidified.

The Garnet Auto Assistant Service Advisor job description is a summary of the job's typical functions and not a comprehensive list of all possible responsibilities. Exact responsibilities may differ from those outlined in the description and other duties may be assigned.

Requirements:

• Excellent customer service skills
• Suggested minimum of 6 months of experience in the automotive industry
• Effective communication abilities with customers and colleagues
• Ability to thrive in a fast-paced environment and handle multiple tasks
• Quick learning aptitude to acquire and apply new skills
• Availability to work weekends and holidays as needed
• Proficient Computer skills (CRM, Google Docs, Sheets, Email)