Information Technology IT Support Technician

Our Information Technology Support Technicians provide technical and administrative support for the company IT systems and a variety of software and hardware in use to maximize efficiency of the network. They also respond to queries, run diagnostic programs, isolate problems and determine/implement appropriate solutions.

 Your Job:

Support users of Rockland IT technology by:

• Being the first point of contact for end users to provide polite, timely support
• Educating users regarding functions that may have required support assistance
• Supporting the team’s needs related to IT

Update Rockland Technology by:

• Updating systems as required
• Participating in ERP system updates/upgrades to achieve identified business results

Oversee the Monitoring and Support of Rockland IT technology by:

• Ensuring LAN, Firewalls, Active Directory, DNS, DHCP function as required
• Ensuring server backups are conducted as scheduled
• Administering Service connect, other interfaces and databases
• Ensuring maintenance of antivirus/antimalware programs
• Ensuring maintenance of network and server infrastructure

Maintains Professional and Technical Knowledge by:

• Attending continuing education events
• Reviewing professional publications
• Participating in professional organizations

Competencies:

• Microsoft 365 Proficiency
• Technical Proficiency
• Excellent Communication Skills
• Presentation Skills
• Strategic Thinking
• Positive Attitude

Required Education/Experience:

• Associate’s Degree in Information Technology discipline or equivalent experience required

Preferred Education/Experience:

• Automated manufacturing environment preferred
• Hands on software and hardware troubleshooting experience
• Experience with networking: physical LAN and wireless technologies
• Working knowledge of Windows Server 2012-2022, Windows 7-Windows 11
• Group Policy Management/Print Management
• SQL Server 2012/2016
• VMWare & VCenter 7.x
• Antivirus/Enterprise Security Suites
• Network Cabling and Termination Experience preferred
• Windows Server Updates
• Microsoft Intune and PowerShell preferred
• VOIP and Phone Systems Support

We offer a comprehensive benefit package for all of our full time employees, including medical, dental, vision, 401k, paid time off and more! If we sound like your kind of company, apply today!

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