Customer service representative

?? Job Opening: Customer Service Representative - Canonsburg, PA

Join a dynamic team supporting landowners and building strong relationships across the energy industry!

Location: Canonsburg, PA

Schedule: Monday-Friday, 8:00 AM-4:30 PM (Hybrid: 3 days in-office, 2 days remote)

Training: Mandatory 6-week in-person training

About the Role

We're seeking a Customer Service Representative to support landowners across various business areas.

This role involves cross-departmental collaboration, document management, and inquiry resolution.

You'll play a key part in maintaining strong relationships with interest partners and industry peers.

Key Responsibilities

• Scan and upload documents into internal systems

• Create and manage Salesforce accounts and cases

• Prepare and mail Change of Address and ACH forms

• Process new and updated owner account data

• Answer calls on the Owner Relations hotline

• Investigate discrepancies in payments, interests, and settlements

• Calculate decimal interests (e.g., working interest, net revenue interest, NPRI, overriding interests, TIK)

• Analyze leasehold HBP status using GIS maps and tools

• Review lease documents for terms, royalty percentages, deductions, and pricing

• Support legal department with claims and civil matters

• Assist with other Land Department tasks as needed

Qualifications & Skills

• 0-2 years of administrative/customer service experience

• High school diploma or GED required

• Strong relationship-building and communication skills

• Ability to remain calm and professional under pressure

• Team-oriented with a proactive and adaptable mindset

• Excellent organizational and problem-solving abilities

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and CRM platform

Pay and Benefits

The pay range for this position is $19.05 - $20.33/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Canonsburg,PA.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.