Client Service Account Manager MidCorp - Healthcare Payments - Vice President

Job Description

InstaMed is seeking dynamic, self-motivated, and results-driven professionals who thrive in a collaborative and growth-oriented environment. As a Relationship Manager, you will play a pivotal role in managing and expanding relationships with our valued healthcare provider accounts. This position offers the opportunity to directly influence revenue retention and drive business growth.

As a Client Service Account Manager in Healthcare Payments, you are an integral part of a team dedicated to managing and growing key healthcare provider relationships. You partner closely with internal teams to support revenue retention and growth opportunities. You are responsible for understanding client needs, proactively driving account success, and communicating valuable feedback to help shape InstaMed’s products and services.

Job responsibilities  

• Manage midmarket clients with $100M to $2B in revenue, ensuring the health and satisfaction of customer relationships.
• Serve as the main contact for clients, facilitating strategic and operational business activities.
• Develop strong relationships with client leads and executives/C-suite.
• Support revenue growth through business reviews, strategic account plans, and solution demonstrations.
• Prepare and process customer orders and contracts to expand services or deliver new hardware.
• Ensure successful utilization of InstaMed solutions and drive adoption across the territory.
• Partner with JP Morgan bankers to manage customer relationships and identify joint sales opportunities.
• Conduct outreach to communicate changes or new offerings that impact customer relationships.
• Identify potential risks to customer retention and serve as the escalation point for issue resolution.
• Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.

• Demonstrate a thorough understanding of InstaMed solutions and be willing to travel up to 20% of the time

Required qualifications, capabilities, and skills 

• 5 + years of proven success in a revenue-generating role
• 5 + years of experience within healthcare, health-tech, and merchant services
• Excellent people skills and ability to build relationships with customers.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily task management and follow-ups.

Preferred qualifications, capabilities, and skills  

• Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.
• Bachelor’s degree or higher

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.