YMCA Welcome Desk Associate - City Center

Job Description

Job Description

Create a positive first impression for every member and guest who walks through our doors! The YMCA of the Roses is seeking a friendly, customer-focused Welcome Desk Associate for our Lancaster City Branch. In this role, you'll provide exceptional service, assist members and visitors, and help foster a welcoming and inclusive environment.

This part-time position averages approximately 5 hours per week and includes weekday evening shifts (5:00 PM–8:30 PM) and weekend morning shifts (6:45 AM–12:00 PM). If you enjoy helping others, building connections, and being part of a mission-driven organization, we'd love to have you join our team.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
2. Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
3. Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
4. Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
5. Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
6. Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
7. Accurate receipting of memberships, program participant information, and revenue in computer.
8. Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.
9. Responsible for accurate daily shift closing and following shift change procedures.
10. Ensure security of the building by monitoring building as well as following procedures to Open- Close the Member Service Desk area and the main building (depending on the shift).
11. Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
12. Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
13. Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
14. Be knowledgeable in emergency procedures in case of fire or injury.
15. Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
16. Participate in orientation and staff development trainings as required.
17. Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community
• Emotional Maturity

QUALIFICATIONS:

• High school diploma or GED certification
• Proficient computer skills
• Bi-lingual English/Spanish ability is a plus
• Six months experience in service-oriented or sales environment required
• Skills in problem solving, relationship building and communications
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting
• Ability to multi-task
• Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
• Adult and Pediatric CPR, first aid and AED
• Complete Listen First training within one year of employment

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee may have to complete a job where repetitive motions are required.
• Employee must be able to communicate effectively by speaking and listening.
• The employee must occasionally lift and/or move up to 10 pounds.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.