Call Center Representative- HVAC, Plumbing & Electrical

Job Description

Job Description

NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical

Why Choose McHales?

• Incentive-packed pay structure
• Generous Paid Time Off (yes, we want you to have a life)
• Full Comprehensive health benefits
• We prioritize Family Dynamics and champion Work-Life Harmony

About Us:
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet’s eye.) We’ve grown into one of Bucks County’s top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.
You’ve seen our trucks, maybe seen us on Facebook—now, you’ve got the chance to join the team!
We’re on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile.

What You’ll Be Doing:

• Turning inbound calls into booked appointments.
• Utilizing call scripts— with personality.
• Address concerns with confidence and care.
• Making outbound calls to existing customers ( no cold calling!) to schedule system checks during slower seasons—helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
• Creating genuine connections and winning loyal customers for life.
• Participating in training sessions to sharpen your skills.
• Keeping customer records up-to-date and organized.

Success Traits:

• 2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
• Tech savvy, quick on the keyboard, and phone friendly
• Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
• Friendly, upbeat communicator— both written and spoken
• CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
• In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)

What We Provide:

• Hourly pay + performance-based incentives to keep you motivated! Top performers here don’t just do well here- they’re Bucks County royalty.
• Medical, 401K match, paid holidays, & birthday celebrations
• A fun, family-oriented workplace that feels like home
• Coworkers who turn into lifelong friends
• A place where your voice matters, and growth is appreciated

Come for the job, stay for the people and thrive in the career!

If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.

Please submit a copy of your resume for consideration.

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