Customer Service Rep

Customer Service Rep

New Holland, PA

Are you a friendly, detail-oriented professional who enjoys helping people and keeping things running smoothly behind the scenes?

Why You'll Love Working With Us:

• Customer-facing Impact : Play a key role in supporting our community by helping customers feel heard, safe, and well-served.
• Supportive Environment : Work for an employer who values open communication, supports your success, and respects you.
• Customer-Trusted Reputation : Take pride in representing a company known for reliability, honesty, and going the extra mile.
• Local & Personal : Work for a small, locally owned business where leadership knows your name and appreciates your work.
• Faith-based Values : Join a company prioritizing integrity, service, and respect in all its interactions with customers and employees.

At Sweetwater Propane, we're a faith-based, locally owned company that provides dependable propane delivery to homes, farms, and businesses across Southern Pennsylvania and the Finger Lakes region of New York. We're committed to integrity, respectful service, and strong community ties—and we're seeking a Delivery Customer Service Representative who shares these values. In this role, you'll assist customers, process orders, and support the service team in ensuring every customer's experience is handled with care and professionalism.

What You'll Do as a Customer Service Rep:

• Greet & assist customers in a friendly, courteous, and professional manner.
• Answer phones, check voicemails, and respond to general propane-related inquiries.
• Process payments in person, by phone, and through the mail.
• Prepare delivery tickets and enter accurate data into internal systems.
• Support the service department with administrative office tasks.
• Communicate with team members to meet customer needs efficiently.
• Help maintain a clean, organized office environment.
• Work full-time, in-office hours, Monday-Friday, 8:00 AM-4:30 PM, with one Saturday morning shift per month (November-March)

Our Ideal Customer Service Rep:

• Willing to Learn : No prior experience or specific education is required—we provide training.  
• Customer-focused : Communicates, listens well, and delivers helpful, friendly service.
• Organized & Detailed : Stays on top of tasks, keeps records accurate, and follows through consistently.
• Team Player : Brings a positive attitude, works hard, and supports team goals.
• Tech Comfortable : Basic MS Word, Excel, and Outlook proficiency.
• Active : Sit, walk, and bend as needed during the workday.



What We Offer Our Customer Service Rep:

• $20-$22/hour – DOE
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid holidays
• 401K with a company match
• Health Savings Account
• A stable, faith-based, community-minded workplace built on trust, teamwork, and shared values

To Apply

We'd love to hear from a dependable, customer-focused professional who thrives in a team environment. Please submit your resume in PDF or Word format through this job ad for consideration. We look forward to connecting with you.

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REQUIREMENTS

• Willing to Learn : No prior experience or specific education is required—we provide training.