Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Location: Tarentum, PA
Type: Full-Time, Permanent
Salary: Starting at $18.00/hr

Our client believes in putting people first—their patients, their employees, and their community. They are looking for a Rehab Coordinator to join their Complex Rehab Division, where every detail matters and every interaction makes a difference.

About the Role:
You’ll be the front line of support for patients, caregivers, and healthcare providers — coordinating services, verifying insurance, entering orders, solving problems, and guiding customers with empathy and professionalism.

What Makes You a Great FIt:

• A patient, conscientious team player who stays calm and supportive under pressure.
• Collaborative: You enjoy working with others and contributing to a team-focused environment. You seek consensus and thrive in harmony.
• Reflective & Analytical: You take time to think before you speak or act. You're thoughtful, composed, and communicate with purpose.
• Stable & Reliable: You value consistency and approach your work methodically, finding comfort in structured routines and processes.
• Detail-Oriented: You’re meticulous, focused on accuracy, and pride yourself on getting things right the first time. You follow processes with precision and care.
• High school diploma or equivalent (college coursework a plus!)
• 1–4 years of customer service experience (healthcare industry preferred)
• Strong communication, multitasking, and organizational skills
• Proficiency in MS Office and comfort with electronic systems
• Familiarity with medical terminology is a plus

Qualifications:

• High school diploma or equivalent (college credits or degree preferred).
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology, physiology, and anatomy is a plus.
• Proficiency in MS Office Suite, including Outlook and Internet applications.
• A self-motivated individual with a keen attention to detail and problem-solving skills

Why You’ll Love It There:

• A supportive, team-first culture
• Leadership that listens and values your voice
• A meaningful mission helping patients live better lives
• Opportunities for personal and professional growth

Experience:
• Experience: 1–3 years in healthcare, medical office, or insurance coordination (preferred).
• Education: High School diploma or Technical Degree required.
• Proficiency in MS Office, Outlook, and data entry systems.
• Exceptional organizational skills and the ability to balance multiple priorities under deadlines.
• Strong problem-solving abilities and excellent communication skills—both written and verbal.
• A compassionate, customer-focused mindset and a commitment to accuracy and detail.