Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Administrative Assistant
Administrative Assistant Full Time/ Onsite Join a mission-focused organization providing advanced administrative coordination, and operational support to Regional leadership. This role serves a…
Assembler
Now Hiring Assembly Technician in Emigsville, PA Pay: $18.75-$20/hr Job Description As an Assembly Technician, you will be an essential part of the assembly team, working primarily on the Co…
Staff Accountant
Key Responsibilities: \ \ Assist in the preparation of monthly, quarterly, and annual financial statements. \ Perform bank reconciliations and ensure accuracy of financial transactio…
Metal Estimator
MR Davidson is in need of a Metal Estimator for a high-quality glass fabricator / distributor in the Pittsburgh, PA area. This person should have experience quoting jobs for Storefronts and …
Certified Flagger
Company: Red Flag Traffic Management, LLP. (FLAGGER RTM) Location: Luzerne County, Carbon County, Columbia County, Monroe County Lackawanna County etc. Job Type: Part-Time / SEASONAL Opportun…
Graphic Design Specialist
Your next career opportunity As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. I…
ATM Consultant
Position Description: CGI is looking for someone a ATM consultant with a crystal-clear understanding of the technologies around ATM and the latest trends and innovations in this space. The candi…
Senior Consultant - Rail Vehicles
Requisition ID: 96985 Job Category: Infrastructure; Consulting; Engineering; Project Engineering; Project Management Location: Ambler, PA, United States Join a company that is passionate…
Banquet Cook
POSITION FOCUS To ensure proper service from the front line through quality control and ensuring proper sanitation levels. ESSENTIAL RESPONSIBILITIES Check all items against the recipe ca…
Cardiothoracic Surgeon
Job Quick Facts: • Specialty: Cardio-Thoracic Surgery • Job Type: Locum Tenens • Facility Location: Lebanon, PA • Service Setting: Inpatient • Reason For Coverage: Supplemental • Covera…