Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES : Manage large amounts of incoming calls and emails; Enter and process customer purchase orders (and any subsequent changes) accurately and efficiently; Provide accurate order acknowledgements; Process customer estimates; Identify and assess customers' needs to achieve satisfaction; Work closely with production planning and manufacturing to confirm, convey and monitor delivery dates and changes to customer deliveries; Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents; Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate, valid and complete information by using the right methods/tools.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum 5 years of administrative experience in a manufacturing environment (preferred); Associate degree (Business or related field), is preferred; Highly proficient in Microsoft Office, particularly Excel, Power Point and Word; Well-developed communication skills (verbal and written); Detailed oriented and very comfortable performing and reviewing data analysis;

Strong communication skills, able to multi-task, and desire to work in a fast paced and team-oriented environment.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES: Good working knowledge of computers and related software as job entails are required. Data entry and retrieval of such information on a regular basis. A successful candidate should also be able to work with a sense of urgency, when required, and have a strong desire for learning the principles of the business.

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