Help Desk Analyst POST NUMBER: 301856
Title: Site Support Technician | Philadelphia
Pay/Salary/Benefits/Perks:
- Contract Type: 6-Month Contract to Hire
- Hourly Rate: $28-29/Hr
- Salary upon Conversion: $60k (contingent upon experience)
Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern.
Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.
Responsibilities:
- Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.
Must-Have Qualifications and Skills:
- Experience: At least 3 years of experience in IT support, working on-site with users
- IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
- Communication: Strong interpersonal and communication skills.
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