Allegheny Link Service Coordinator (Closes 6/2/2025)

Summary

This professional service coordinator position sits within the Office Community Services for the Allegheny County Department of Human Services. The Service Coordinator serves as the first contact for community members to access the Allegheny County Homeless Continuum of Care (CoC). This position is responsible for providing resource coordination and supportive advocacy to those experiencing homelessness and/or in a housing crisis through eviction prevention work.
Position requires incumbent to be available to work 3 staggered work shifts between the hours of 8 a.m. and 5 p.m., Monday through Friday, with shifts being rotated on a weekly basis. Communication with individuals reaching out to the Allegheny Link is mainly over the phone when individuals call into the Allegheny Link hotline. Assistance is also required to be provided to those individuals presenting in person to the Human Services Building as well as emailing into the Allegheny Link.
This position is currently staffed within a formalized hybrid working model with remote work and in office work within those rotating shifts. It is required and expected the Service Coordinators work in office at least 2 days per week with the potential of an additional day when staffing requires it. Service Coordinators are expected to be in office for staff meetings and other DHS meetings/trainings as required.

Essential Duties and Responsibilities

▪ Required to meet with individuals and families in person at the Human Services Building to work to support with services and supports to meet their needs
▪ Required to respond to phone inquiries from individuals and families i to determine through open conversation and informal needs assessments what immediate needs the clients have and assists with addressing those needs
▪ To engage with individuals, families, and professionals with dignity and respect and in a way in which they are comfortable to ensure a positive and inclusive experience
o Seeks innovative approaches to meet the unique needs of those we support
▪ Assists in and/or provides supportive listening and/or crisis intervention as individuals and families present in varying levels of crisis (over the phone or in person)
▪ To provide information and guidance on homeless and housing services and supports
o Obtaining HUD required Coordinated Entry data
o Completing the Allegheny Housing Assessment (AHA) in a collaborative conversation with individuals and families
o Ensuring individuals and families are knowledgeable on how to move forward in their housing plans
▪ To provide preliminary eligibility screening for other publically and privately funded programs in addition to the presenting need
o To educate on program options available and next steps needed with planning for success with those options
▪ When needed, advocates on an individual’s behalf and, when appropriate, assists individual to empower themselves to advocate on their own behalf
▪ Serves as an expert clearing house on resources and services
▪ Advocates on a system level to ensure timely access to services and supports for individuals and families and at times acts as a liaison between CoC providers to ensure connections
▪ Assists in and/or provides crisis intervention with follow-up (including, but not limited to mandated child abuse and adult abuse reporting); appropriately implements mandated reporting policies and procedures
▪ Assists in completing benefit/program related paperwork
▪ Provides follow-up for client contact as needed and appropriate
▪ Maintains Allegheny Link IT Application with all client related activities
▪ Participates in staff meetings, trainings and other related events as a resource specialist representing DHS OCS
▪ Identify and communicate opportunities to improve processes and services, including need trends and gaps in service for continuous improvement
Knowledge, Skills and Abilities
▪ A passion for ending homelessness.
▪ Embracing a “whatever it takes” attitude toward meeting the needs of people served.
▪ Ability to acquire a thorough understanding of all local, state and federal health and human services programs with an emphasis on resources often utilized by people overcoming housing crises.
▪ Quickly establishes rapport and trust with persons served coming from incredibly diverse life experiences.
▪ Communicates effectively, both orally and in writing.
▪ Builds positive partnerships with a wide range of individuals and organizations.
▪ Ability to learn and utilize web-based and PC software and email to develop reports and document services provided. A majority of this work is required “in real time” while assisting individuals and families.
▪ Manges time and works well under pressure, while maintaining confidentiality and professional conduct.
▪ Strong organizational skills, problem solving skills and judgement.
▪ An understanding of the principles of Harm Reduction, Trauma-Informed Care, and Housing First. Experience in implementing services guided by these principles in a plus
▪ Strong ability to work independently as well as part of a high-performance team of professionals with an office culture of cohesive teamwork and respect
▪ Ability to efficiently manage time and work well under pressure of a fast-paced office environment, while maintaining confidentiality and professional conduct

Supervisory Responsibilities

This job has no supervisory responsibilities.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and duties as required by the employer.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

Education/Experience Requirements

Master’s degree in a field of study related to social services.
-OR-
Bachelor’s degree in a field of study related to social services with at least two (2) years’ experience of field work related to social services.

-OR-

Any equivalent combination of education and experience which meets the required knowledge, skills and abilities.
Certificates, Licenses, Registrations

Act 33 & 34 clearances.

Why DHS?

· It is innovative. Most recently, the national attention and awards we’ve gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).

· DHS is diverse, but we strive to be even more inclusive. Our director has made it her top priority that DHS is “the kind of place where a diverse group of talented people want to come, grow, and do their best work.” This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS.

· It has strong, assertive leaders. We do not hire yes-people.

You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.

DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.